Air Services Specialist

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Job Summary

As an Air Services Specialist, you will utilize your Amadeus GDS expertise to curate seamless travel experiences for guests of The Ritz-Carlton Yacht Collection. This role involves educating guests on the sophisticated logistics of port arrivals and departures. Additionally, the role provides internal customers with comprehensive knowledge of all requests for hotel accommodations, transportation services, and ship crew travel.

Essential Functions

• Process air schedule ticketing, special requests, and schedule changes submitted by internal agents.
• Function as a fundamental resource for sales & trade teams regarding the standards and delivery of the RCYC air program.
• Monitor and ensure that air reservations accurately display schedules in line with cost norms, with a focus on airline-driven changes/cancellations.
• Achieve product sales by handling inquiries, booking, and amending reservations, as well as quoting airfares to meet client needs.
• Receive inbound telephone calls, action web and email requests, and undertake outbound calling concerning inquiries and/or bookings.
• Develop expert familiarity with details of air programs and related hotel, land, and transfer programs to provide correct information to Reservations and Sales when needed.
• Take appropriate intermediate steps when notified of problems to resolve issues for guests experiencing travel emergencies.
• Accurately identify customer requirements and produce accurate air/land quotations and booking advice promptly.

Competency

• Minimum 1-2 years of undergraduate studies in a travel-related field or equivalent work experience.
• Minimum 2 years of experience in a Travel Agency, Airline, or Cruise Line Air Department.
• Proven 5-star customer service and selling skills.
• Excellent PC skills and proficiency in Microsoft Office.
• Superior knowledge of the Travel, Airlines, and/or Cruise industries.
• Experience with the GDS Amadeus travel platform is required.
• Excellent interpersonal and English verbal and written communication skills.
• International Air Reservations and Ticketing knowledge and expertise.
• Extensive knowledge of global geographies and related flight itineraries.
• High performer in production / high-pressure environment.
• Organizational skills to manage workload effectively while multitasking to meet deadlines.
• Airline Contract, NDC, and private fare experience.
• Working knowledge of Resco is desired.
• Proven problem-solving and analytical skills.
• Ability to pull reports and organize data in a clear, concise manner.
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.

Qualifications

• Minimum 2 years of experience in a Travel Agency, Airline, or Cruise Line Air Department.
• Proven 5-star customer service and selling skills.
• Excellent PC skills and proficiency in Microsoft Office.
• Superior knowledge of the Travel, Airlines, and/or Cruise industries.
• Experience with the GDS Amadeus travel platform is required.
• Excellent interpersonal and English verbal and written communication skills.
• International Air Reservations and Ticketing knowledge and expertise.
• Extensive knowledge of global geographies and related flight itineraries.
• High performer in production / high-pressure environment.
• Organizational skills to manage workload effectively while multitasking to meet deadlines.
• Airline Contract, NDC, and private fare experience.
• Working knowledge of Resco is desired.
• Proven problem-solving and analytical skills.
• Ability to pull reports and organize data in a clear, concise manner.
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.

Benefits

The Ritz-Carlton Yacht Collection offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

This role is currently hybrid/onsite with a flexible schedule based on business needs.

Location

Fort Lauderdale, FL

Equal Opportunity Employer

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.