Air Logistics Operational Care Team Leader

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world.

Responsibilities

• Lead and provide guidance to dispatch employees
• Coordinate driver availability, job assignments, pickups, and deliveries
• Dispatch work quickly and accurately while ensuring drivers cross-reference alert information in the Quick mobile app
• Work closely with drivers to assign new jobs, obtain PODs and charges, and resolve pickup or airline issues
• Communicate with Control Towers, airlines, and vendors regarding shipment status and operational needs
• Support training, scheduling, payroll coverage, and staffing based on workload
• Document and escalate operational issues, accidents, and driver incidents according to company procedures
• Assist with shipping, receiving, pallet jack, and forklift duties when needed

Requirements

• Five years of relevant industry experience
• Previous leadership or team-lead experience
• Strong knowledge of dispatch operations and driver coordination
• Ability to organize and manage multiple priorities in a fast-paced environment
• Strong problem-solving, written communication, and verbal communication skills
• Knowledge of domestic and international airline routings, geography, and time zones
• Ability to work a flexible schedule, including second shift, Saturdays, extended hours, weekends, and holidays as required
• Ability to obtain and maintain required Dangerous Goods and forklift certifications
• Knowledge of Dangerous Goods and Restricted Article regulations preferred
• Bachelor’s degree or equivalent professional experience
• Ability to operate a pallet jack and forklift and occasionally lift or move up to 70 pounds

Benefits

• Health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

Pay

The target hourly pay range for this position is $28 to $34. Base wage is part of a competitive total rewards package. Individual pay may vary within the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Schedule

Flexible schedule, including second shift, Saturdays, extended hours, weekends, and holidays as required.