Air Logistics Operational Care Supervisor

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. Your work helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

How you create impact

• Supervise the Export Operational Care center team under their direct management.
• Ensure operational excellence through high-quality shipment/process management.
• Support the development of pricing strategies (liaise on pricing / RFQ preparation).
• Ensure close cooperation with National Airfreight Managers of the Customer Care teams and Systems & Processes teams for optimized operations.
• Actively manage interfaces and information / knowledge exchange between Kuehne+Nagel teams.
• Contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient processes.
• Optimize proceedings to ensure development of Airfreight operational KPIs to ensure the highest levels of productivity within the organization.
• Support Airfreight procurement and carrier relationship management.
• Ensure a high level quality of export/import services.
• Closely collaborate with Sales on strategic accounts as needed.
• Closely collaborate with Customer Service to gain specialized customer specific knowledge and to receive first-hand feedback about operational execution.
• Support to develop new / existing customer targets.

What we would like you to bring

• 2+ years of leadership/supervisory experience within Freight Forwarding.
• 2+ years of experience in Air Logistics.
• 2+ years of experience in Air Export Operations.
• 5+ years of Air import experience.
• 2+ years of freight forwarding industry experience.
• Project management and international experience (preferred).
• Strong knowledge of freight forwarding, airfreight operations, and import/export regulations.
• Understanding of Kuehne+Nagel products, services, and processes.
• Good market knowledge and strong carrier relationship management capability.
• Proficiency in Kuehne+Nagel systems and Microsoft Office suite.
• Demonstrated leadership with strong communication skills.
• High attention to detail and sound decision-making ability.
• Commercially minded and performance driven.
• Strong planning, organizing, and time‑management skills.
• Flexible, able to work well under pressure, and open to change.
• Continuous improvement mindset with willingness to drive improvements.

What's in it for you

• A dynamic global work environment with opportunities for excellent training programs and career mobility.
• The hourly wage range for this position is between $75,000 and $90,000 annually.
• Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.