Air Logistics Operational Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.

Responsibilities

• Manage the coordination of shipments accurately and timely, meeting customer transit time requirements.
• Coordinate transport activities by executing necessary bookings with partners and gateways, generating required documentation, and monitoring each shipment, including deviation handling.
• Liaise with customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc.).
• Secure buy rates (when required), as well as capacity with qualified carriers/partners and/or via the KN gateways.
• Perform all activities in compliance with rules and regulations governing air transport, industry and product standards, KN standards and guidelines, and execute via KN operational systems.
• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks and according to defined customer deliverables.
• Follow the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on all deviations, and provide accurate and timely updates for visibility in KN systems, including financial data such as costs.
• Review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies.
• Immediately report problems, operational disputes or discrepancies to supervisors or managers.
• Collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• Monitor operational performance of carriers and other partners and escalate/create awareness if performance and commitments are not being delivered.
• Collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes.
• Maximize profitability through cost optimization.
• Identify process improvements and implement changes.
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

Requirements

• 3+ years of air logistics business unit experience handling air shipments (import).
• 2+ years of freight forwarding industry experience.
• A high level of attention to detail, coupled with strong communication and organizational skills.
• Airfreight knowledge and a "can do" and service-related mentality.
• Ability to communicate and coordinate with suppliers and partners.
• Adherence to regulatory requirements and knowledge of industry-specific guidelines.
• Flexibility and the ability to work under pressure.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Benefits

• Dynamic global work environment with opportunities for excellent training programs and career mobility.
• Base wage as part of a competitive total rewards package.
• Health and welfare benefits.
• 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.