Air Logistics Healthcare Operational Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. In this position, you will support time-critical, temperature-sensitive shipments within our healthcare and life sciences network by monitoring shipments end-to-end, proactively managing exceptions, and collaborating closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service.

Responsibilities

• Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification
• Ensure all time- and temperature-sensitive shipments remain compliant throughout transit
• Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards
• Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction
• Identify, investigate, and escalate discrepancies or service disruptions, keeping management and customers informed
• Manage inbound bookings and operational inquiries through shared mailboxes and phone communication
• Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements
• Support quality control processes by identifying gaps and recommending service or productivity improvements
• Utilize internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy
• Promote teamwork, professionalism, and adherence to company policies and training requirements

Requirements

• 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred)
• Strong understanding of time-critical, temperature-controlled, or biopharmaceutical shipments
• Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required
• Ability to work under pressure with flexibility for off-hours schedules, including evenings or holidays as needed
• IATA Dangerous Goods certification and second-language fluency are strong assets

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Benefits

• Competitive total rewards package including health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

Base wage is part of the total rewards package. Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.