Air Logistics Aerospace Customer Care Specialist

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world.

Responsibilities

• Own and monitor customer shipments, ensuring requirements and shipment information are communicated accurately across internal teams.
• Provide proactive updates and maintain frequent communication with customers throughout the shipment lifecycle.
• Respond to customer questions, feedback, complaints, and escalations; coordinate timely corrective action when issues arise.
• Collaborate with Operational Care, Revenue Care, gateways, pricing, procurement, sales, and other internal stakeholders.
• Ensure applicable regulatory and compliance requirements are followed.
• Support customer implementations and ongoing service improvements.
• Execute spot quotations with a focus on timely response and profitability.
• Promote Kuehne+Nagel products and digital solutions based on customer needs.
• Support customer retention and growth while maintaining a strong focus on service quality and profitability.

Requirements

• 0–2 years of experience in Air Logistics, freight forwarding, logistics, or a related field.
• Knowledge of freight forwarding processes and regulations.
• Strong customer service and relationship-management skills.
• Strong communication, problem-solving, and conflict-resolution skills.
• Ability to monitor shipments and identify potential issues before they become larger problems.
• Ability to manage multiple priorities in a fast-paced logistics environment.
• Strong collaboration skills and the ability to work effectively across teams.
• Customer-focused mindset with a strong commitment to service and retention.
• Commercial awareness with an understanding of profitability and customer growth.

Please note this role is on-site.

Benefits

At Kuehne+Nagel, we offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes:

• Health and welfare benefits.
• A 401k retirement savings plan.
• Tuition reimbursement.
• Incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.