Air Freight Import Specialist

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees ensure we transport shipments by air or sea, offering logistics solutions that span the entire supply chain from the factory to the shop floor, including special transport-related services.

About the role

As an Air Freight Import Specialist, you will be responsible for the movement of customer air import shipments. You will serve as the main point of contact for coordination between customer shipment imports, customs brokers, and shipping carriers.

Responsibilities

• Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Build customer relationships by responding to communications via email, fax, and mail.
• Work with air and ground transportation partners to handle shipments.
• Receive and track purchase orders (P.O.s) from importers/overseas offices for pending air shipments.
• Retrieve shipment details, handle all documentation for cargo release, and perform data entry for each shipment.
• Answer all customer inquiries in accordance with Customer Service Policy standards.
• Increase customer satisfaction and business share through proactive and regular contact.
• Communicate with and ensure release of freight from air carriers.
• Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing.
• Set up and coordinate deliveries to the customer.
• Manage all customer contact at file level regarding exceptions.
• Handle additional projects as directed.

Requirements

• Exceptional customer service skills.
• Detail-oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• Logis Air / Cargo Wise systems knowledge is a plus.

Pay

$23.36 - $31.14 per hour (based on experience).

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empower our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries.