Air Freight Gateway Operations Specialist

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Achie accurate and timely data entry into our operational system
• Track and Trace Air Import MAWB Files and reporting
• Ensure import information is communicated to overseas and customers
• Interact with our (internal) customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalate problems to Management when necessary

Qualifications

• 3+ years related Air Import experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• IATA dangerous goods certification (preferred)
• Ability to work independently
• Punctual