Air Export Agent

About the Role

OCEANAIR is looking for an Air Export Agent to join our Pharmaceuticals division in Chelsea, MA. In this role, you will help coordinate international air export shipments from start to finish. You will prepare documentation, communicate with clients and carriers, support compliance requirements, and help make sure shipments move accurately and on time. This is a full-time, non-exempt role that is 100% in office.

What You’ll Do

• Coordinate export shipments from booking through billing, including documentation, data entry, and file updates in CargoWise.
• Support shipment compliance, including hazardous materials when applicable, and help ensure required releases and approvals are completed.
• Prepare and review air waybills, export filings, commercial invoices, and other shipping documents for accuracy.
• Communicate clearly with clients, carriers, agents, and internal team members to coordinate pickups and resolve shipment issues.
• Look for practical, cost-conscious solutions while maintaining strong service and compliance standards.
• Follow up on questions or concerns quickly and help create a smooth, reliable customer experience.

What Makes You a Great Fit

• Excellent customer service
• Familiarity with Microsoft Office and ability to learn new systems (TMS)
• Strong organizational skills and attention to detail
• Clear and professional communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong work ethic, accountability, and willingness to learn

Work Environment and Physical Requirements

• Office-based role with regular computer and phone use.
• Requires strong organization, focus, and attention to detail.
• Involves sitting or standing for extended periods, with occasional walking, bending, and reaching.
• Ability to lift, push, or pull up to 20 pounds.
• Occasional weekend or holiday work may be required based on department rotation.

Why You’ll Like Working Here

• Competitive pay and benefits.
• Opportunities to learn and grow in global logistics.
• A supportive, team-oriented workplace where people help each other succeed.
• Meaningful work supporting the movement of important pharmaceutical goods around the world.