AI Workflow Automation Specialist

Key Responsibilities

• Identify and evaluate opportunities for automation.
• Analyze existing business processes and workflows.
• Identify inefficiencies and automation opportunities.
• Document current and future-state process designs.
• Recommend process improvement initiatives.
• Develop and deploy AI-powered automation solutions.
• Configure and implement workflow automation solutions.
• Integrate automation tools with business systems.
• Support solution testing and deployment activities.
• Ensure automation solutions meet business requirements.
• Partner with business and technical teams.
• Gather requirements from stakeholders.
• Provide recommendations on automation opportunities.
• Support user training and adoption initiatives.
• Aid in issue resolution and troubleshooting.
• Monitor workflow performance and effectiveness.
• Track automation metrics and outcomes.
• Identify opportunities for optimization and enhancement.
• Support continuous improvement activities.
• Promote automation excellence across the organization.
• Stay informed about AI and automation technologies.
• Contribute to automation standards and best practices.
• Support pilot programs and innovation initiatives.
• Recommend new tools and capabilities.

Requirements

• Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field.
• Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery.
• Experience analyzing and documenting business processes.
• Knowledge of workflow automation concepts and methodologies.
• Strong analytical and problem-solving skills.
• Experience gathering and documenting requirements.
• Ability to work with technical and non-technical stakeholders.
• Strong communication and presentation abilities.
• Experience supporting project or implementation activities.
• Strong organizational and planning skills.
• Ability to manage multiple priorities effectively.
• Experience working within structured delivery methodologies.

Qualifications

• Nice to Have:
• Experience with AI-powered automation tools.
• Experience with workflow orchestration platforms.
• Knowledge of Generative AI and AI agents.
• Experience with process mapping and process mining tools.
• Familiarity with Agile delivery methodologies.
• Experience supporting digital transformation initiatives.
• Understanding of change management principles.
• Exposure to RPA technologies.