AI Utilization Counsel - JD required

About the role

The AI Utilization Counsel supports the effective and responsible adoption and utilization of generative AI across company practices. This role is part of the Client & Innovation Office, collaborating with various departments to translate AI strategy into day-to-day behaviors, workflows, and measurable value.

Responsibilities and Duties

• Engagement & Training: Design and deliver engaging training programs (live and virtual) on how to effectively use firm-approved generative AI tools in legal practice.
• Provide 1:1 and small-group coaching to attorneys on integrating AI into their workflows, matters, and client service models.
• Create practical guides, checklists, and use-case playbooks for meaningful AI utilization.
• Evaluate and manage new and existing AI training vendors.
• Partner with the Professional Development and Training teams to identify and develop role- and practice-specific training opportunities and pathways.
• Practice Integration & Use Cases: In collaboration with other C&I team members, partner with practice group leaders to identify, prioritize, and refine high-value AI use cases within specific practices.
• Identify and help design processes for utilizing AI, including quality control checkpoints and supervision expectations.
• Pilot and iterate AI-enabled workflows with selected matters and teams, gather feedback, and scale successful approaches across the firm.
• Identify opportunities for embedding AI into templates, playbooks, checklists, and know-how assets and provide training and direction for practices to effectively deploy.
• Thought Leadership, Policy Reinforcement, and Change Management: Develop communication strategies and content to drive adoption and demystify AI for busy practitioners.
• Partner with the GCO to identify opportunities to reinforce firm AI policy and GCO messaging regarding professional responsibility obligations, confidentiality, and client expectations.
• Stay current on legal industry trends, internal policies and guidance, and client requirements related to AI.
• Vendor & Tool Utilization Support: Develop initial and ongoing training plans tied to specific AI tools, ensuring that attorneys not only "know what the tool does" but how to use it in their work.
• Support attorney transitions to new or modified AI tools and resources.
• Actively engage with AI vendor customer success teams and work closely with the other members of the Innovation team during tool evaluations, pilots, and rollouts of AI tools, to develop integration and adoption strategies.
• Metrics, Feedback, and Continuous Improvement: Define and create a plan to track adoption and impact metrics, regularly collect feedback from attorneys and professional staff, and provide consistent reports and updates to the Chief Client & Innovation Officer.

Requirements

• J.D. from an accredited law school
• Experience working in innovation, knowledge management, practice management, legal operations, or similar role(s) within a law firm, legal department, or other legal service provider
• Demonstrated, hands-on experience utilizing legal generative AI tools (e.g., tools for legal research, drafting, contract analysis, litigation support, and/or due diligence) in practice
• Strong understanding of legal services and law firm economics, including how matters are staffed, managed, and billed
• Excellent communication, presentation, and facilitation skills, with a track record of teaching, mentoring, or training lawyers or legal professionals
• Client and practitioner-first mindset with ability to focus on what works for busy lawyers under real practice pressures
• Able to influence without formal authority, build trust, and gain buy in from skeptical or risk-averse audiences
• Collaborative mindset with the ability to successfully work across departments and with a variety of professionals and personality types
• Preferred: Experience practicing law in a law firm or corporate setting
• Experience designing and delivering learning programs for adult professional audiences
• Successful background in interpreting and translating technical explanations of AI tools into practical, non-technical language for lawyers