AI Transformation Solutions Consultant

About the role

As an AI Transformation Solutions Consultant, you will embody a high-agency, founder-mindset to bridge frontier AI capabilities with global vendor operational delivery. You will move beyond legacy vendor oversight to co-create, test, and jointly deploy automated, high-velocity support AI solutions directly alongside strategic Global System Integrator (GSI) delivery partners. Your mission is to drive strategic direction with a deep understanding of technical capabilities, resolve operational blockers, and work through the complexities required to shift vendor service models from traditional labor arbitrage to AI-first intelligence orchestration. You are expected to own strategic solutions and the data-backed outcomes for one or more scaled services of considerable scope and impact. You will identify process breakdowns, navigate through ambiguity, and implement solutions that fundamentally improve the service's effectiveness across both speed and quality. You will be seen as a leader throughout the organization, providing critical technical judgment and advocacy for AI transformation to senior leaders and cross-functional stakeholders with ultimate accountability on the viability and impact of AI solutions applied to scaled services within Cloud.

Responsibilities

• Lead the evolution of globally distributed vendor networks and offshore delivery centers into high-velocity, automated support engines.
• Partner with internal Google Cloud Engineering, QA, and Support teams to co-create and embed agentic AI modules, including AI-Assisted Case Review, Autonomous Support Agents, and RAG-grounded diagnostic tools.
• Design and implement next-generation governance and quality frameworks, shifting from "managing to a contract" to consultative, outcome-based performance metrics.
• Act as a strategic leader and technical advisor for vendor strategy, addressing execution gaps and increasing partnership maturity.
• Drive outcomes focus on operational efficiency, tokenization, automation realized through Gemini Enterprise, and measurable business impact.

Pay

US: $224,000 - $311,000 (USD) + 25% bonus target + equity + benefits