AI Transformation Lead

About Blackhawk Network: Through BHN’s single global platform, businesses can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward teams, disburse funds, and engage consumers. Branded payment solutions include gift cards, egifts, corporate payouts, rewards, and the technology to deliver these products seamlessly. BHN’s network spans the globe with more than 400,000 consumer touchpoints.

Hybrid flexibility: Enjoy focused remote work plus in-person collaboration on Tuesdays and Wednesdays at our Pleasanton headquarters.

About the role

As Blackhawk Network accelerates the use of AI to transform operations, we seek a transformational program leader to bridge business strategy, process design, and execution. This role partners directly with our AI Solutions Architect and business leaders to identify, prioritize, and deliver large-scale AI-driven improvements across the company. This is a business transformation role focused on reimagining how work gets done and ensuring AI solutions deliver measurable impact.

Responsibilities

• Partner with functional leaders (Finance, Operations, Customer Support, GTM) to:
  • Identify high-impact process inefficiencies
  • Define future-state workflows enabled by AI
  • Drive adoption and change management
• Redesign workflows and operating models, including eliminating redundant teams
• Lead end-to-end program execution:
  • Translate business requirements into clear problem statements
  • Partner with the AI Architect to drive solution design and delivery
  • Ensure on-time, high-quality deployment
• Build and manage an enterprise AI opportunity pipeline
• Sequence initiatives based on impact, feasibility, and speed
• Quantify and track impact:
  • Cost savings / headcount efficiency
  • Productivity improvements
  • Quality and cycle time gains

Requirements

• Ability to operate at multiple levels: strategic (defining direction) and tactical (driving execution)
• 8+ years of experience in business transformation, operations leadership, or change management, specifically driving digital transformation adoption
• Related bachelor’s degree (Business, Technology, etc.)
• Proven ability to redesign business processes end-to-end and drive cross-functional programs in complex organizations
• Hands-on experience with GenAI (Glean, Claude, Copilot enterprise tools) and workflow automation platforms, with an applied focus on workflow redesign
• Comfort working alongside highly technical partners (understanding AI concepts without needing to build AI)
• Demonstrated success leading large-scale change, influencing stakeholders without direct authority, and driving adoption in complex organizations
• Strong business acumen: capability to define KPIs, understand cost structures, evaluate ROI, and ensure adherence to AI ethics
• Executive-level verbal/written skills, with experience designing enterprise learning programs to train staff on new technologies
• Curiosity and adaptability in emerging technologies, with a track record of successfully implementing AI tools to enhance work or deliver measurable results

Benefits

• 401k with employer match
• Medical, dental, and vision insurance
• 12 paid holidays in 2026
• 1 hour of sick pay accrual for every 30 hours worked
• Parental leave
• Life insurance and disability insurance
• Accident and illness insurance
• Health and dependent care flexible spending accounts
• Wellness benefits
• Flexible time off for all full-time employees

Pay

Salary Range for California Residents: $129,250.00 to $174,500.00

Salary Range for Illinois Residents: $101,470.00 to $137,000.00

Pay is based on several factors including education, work experience, and certifications.

Schedule

Hybrid: Remote work with in-person collaboration on Tuesdays and Wednesdays at the Pleasanton headquarters.