AI Transformation

About the Role

We are hiring a builder who will drive AI transformation for the operation of Ent's rapidly-growing business. This person's job is to deeply understand how Ent's operations actually run, then hands-on build the agents, automations, integrations, and data tooling that make every function faster and sharper. This is a rare mix of consultant and engineer. You will embed with teams to learn their work, find the highest-leverage problems, and then go build the solution yourself — from prototype to production to adoption.

Responsibilities

• Embed with each business function — sales, exec staff, operations, customer success, and business systems — to map how work actually gets done and where AI creates leverage.
• Prioritize business systems first: instrument, connect, and automate the core stack (CRM, support, finance/ops tooling) so downstream automations are reliable.
• Design and personally build scalable, cost-effective AI solutions end-to-end: agents and copilots, workflow/process automation, and data & analytics that remove manual work and speed decisions.
• Own solutions from discovery → prototype → production → adoption → measurement; you ship, you don't just advise.
• Integrate AI into Ent's systems responsibly, respecting data governance and security — we hold ourselves to the standard we sell.
• Establish lightweight standards, evaluations, and guardrails so automations are trustworthy, observable, and maintainable.
• Enable teams through documentation, onboarding, and training so adoption sticks after you move to the next problem.
• Partner with R&D to reuse Ent's own AI capabilities internally where it makes sense.
• Maintain a prioritized, ROI-ranked internal AI backlog and report impact to the CEO/CoS.

Requirements

• Demonstrated hands-on building with LLMs: prompt engineering, working with model APIs (Anthropic, OpenAI, etc.), retrieval/RAG, structured outputs, and at least one agent framework (e.g., LangGraph, CrewAI).
• Working software engineering ability: Python and/or TypeScript, comfort with REST APIs and one cloud, and enough SQL/data handling to be dangerous.
• Business-systems fluency: experience integrating or automating CRM/support/ops tools (e.g., Salesforce/HubSpot, Zendesk) and workflow platforms (Zapier/Make/n8n or code).
• A process mind: can decompose a messy business process, quantify the cost, and design a measurably better one.
• Consultative communication: can run a working session with a sales leader and a check-in with an exec in the same day, and translate between them.
• Bias to ship: gets a working prototype in front of users fast and iterates.
• High-degree of discretion and integrity: in building these internal systems, you will have access to sensitive company information.
• Equivalent demonstrated building ability can substitute for a degree, especially at entry/IC2. A strong portfolio of shipped AI/automation work outweighs credentials.

Benefits

• Distributed workplace. SF office roles plus remote across North America.
• Own a piece of the journey. Meaningful equity on top of salary.
• We've got you covered. 90% of medical, dental, and vision paid by Ent; 75% for dependents.
• Take the time you need. Flexible PTO.
• Family matters. 12 weeks fully paid maternity leave; 8 weeks fully paid paternity leave.
• Live well. $100 monthly lifestyle account.
• Set up your space. $500 home office stipend for remote employees.

We're committed to building a diverse, inclusive, and equitable workplace. We value nontraditional career journeys and diverse perspectives, and are happy to provide reasonable accommodations at any stage of hiring — just let your recruiter know.