AI Technology Support Engineer/Analyst

Key Responsibilities

• Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner.
• Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration.
• Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality.
• Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients.
• Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs.
• Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies.
• Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations.
• Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction.

Knowledge, Skills and Abilities (KSAs)

• Strong understanding of machine learning algorithms, natural language processing, data analysis, and AI model deployment.
• Proficiency in programming languages such as Python, R, Java, or similar.
• Knowledge of data preprocessing, data visualization, and data manipulation techniques.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (ecker, Kubernetes).
• Excellent analytical and problem-solving skills with a proactive approach to identifying solutions.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains.
• Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.

Preferred Education, Experience and KSAs

• Certifications in AI/ML or related technologies are desirable.
• Hands-on experience with deploying AI models in a production environment.
• Knowledge of API integration and microservices architecture.
• Experience with version control tools (e.g., Git).
• Familiarity with database technologies (SQL and NoSQL).
• Prior experience in a customer-facing technical support role.

Compensation Details

S85k - 107K

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retail benefits (including 401(k) matching)
• Education reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance