AI Support Engineer

About the role

WeSuite builds specialized software for the security systems industry, helping integrators and dealers manage quoting, sales workflows, and customer relationships more efficiently. This role sits at the intersection of customer support, AI, and systems integration.

Responsibilities

• Design and build AI-powered workflows that automate repetitive support tasks across multiple systems.
• Connect AI tools, APIs, and business applications into seamless support processes.
• Identify opportunities to automate customer interactions and internal support operations.
• Resolve customer support tickets to develop deep product expertise and understand common customer challenges.
• Work closely with the support team to identify recurring issues that can be solved through automation.
• Use each support interaction as an opportunity to improve future workflows rather than simply resolving the immediate issue.
• Build and maintain integrations between support platforms, AI tools, ticketing systems, and internal applications.
• Collaborate with Product, Development, and QA teams to improve automation accuracy and reduce manual work.
• Measure automation effectiveness and continuously improve workflows based on customer outcomes and team feedback.

Requirements

• 3–5 years of experience in SaaS customer support, technical support, solutions engineering, or a similar customer-facing technical role.
• Experience building automations using APIs, AI tools, workflow platforms, or support systems.
• Strong problem-solving skills and curiosity: enjoy figuring things out independently and finding better ways to solve recurring problems.
• Excellent communication skills and the ability to work closely with both technical and non-technical teammates.
• Comfortable learning new technologies quickly and adapting as AI tools continue to evolve.

Preferred

• Experience with Zendesk or similar customer support platforms.
• Experience working with AI chatbots, virtual agents, or AI-powered support tools.
• Familiarity with APIs, webhooks, or workflow automation platforms.
• Experience creating knowledge base content or improving internal support processes.
• Basic scripting or technical troubleshooting experience.

Benefits

The salary range for this role is $70,000 – $80,000 USD per year. Final compensation will be determined based on experience, skills, and location.

Pay

$70,000 – $80,000 USD per year.

Schedule

Remote (North America)