AI Technology Specialist

About the role

EUA is seeking a Technology & AI Specialist to help drive the adoption of artificial intelligence, automation, and data-driven solutions across the firm while providing hands-on technology support for employees. This role serves as a bridge between technology and project teams, helping advance AI initiatives, improve business processes, support end users, and ensure reliable workplace technology experiences across the firm.

Responsibilities

• Support the evaluation, implementation, and adoption of AI tools and workflows across the firm.
• Assist with the development of AI agents, Copilot solutions, and workflow automations that improve productivity and business outcomes.
• Develop training materials, best practices, and user guidance for AI technologies.
• Support AI governance, security, privacy, and responsible use initiatives.
• Assist with AI pilots, testing, change management, and user adoption efforts.
• Partner with consultants to maintain data integrations, pipelines, and automation workflows.
• Support Microsoft Fabric, Dataverse, Power Platform, APIs, and related data platforms.
• Help develop AI-ready data structures, knowledge repositories, and enterprise search solutions.
• Provide responsive support for hardware, software, Microsoft 365, business applications, and digital workplace technologies.
• Troubleshoot and resolve technology issues through remote support, in-person assistance, and the IT ticketing process.
• Support employee onboarding, workstation setup, equipment deployments, and technology orientation.
• Provide hands-on support for conference room technology, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, and presentation systems.
• Perform routine testing and maintenance of conference room technology to ensure reliable meeting experiences.
• Assist with software deployments, system upgrades, and technology projects.
• Support end-user training, onboarding, and technology adoption.
• Identify opportunities to improve processes, automate work, and enhance user experiences.
• Document support procedures, knowledge articles, and user guidance to improve service delivery and consistency.

Requirements

The ideal candidate combines strong technology skills with hands-on experience in AI platforms, large language models (LLMs), AI agents, Copilot Studio, automation technologies, and enterprise data solutions.

Technical Skills

Experience with generative AI technologies, including LLMs, Microsoft Copilot, Copilot Studio.