AI Success Manager, West
About Glean
Glean is the Work AI platform that helps everyone work smarter with AI. It started as the industry's most advanced enterprise search but has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform.
With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
The platform maps the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time.
The result is measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Glean is recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI.
About The Role
As an AI Success Manager (AISM), you will serve as the primary post-sales point of contact, accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful.
- You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building, then delivering against, joint success plans and EBRs.
- AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.
- You will create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
- You will provide overall program management, develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
- You will provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
- You will monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- You will proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
- You will guide and document improvements for onboarding processes, playbooks, and best practices.
- You will contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.
About You
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational, project management, and communication abilities.
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with the capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
Location
This role is hybrid (4 days a week in our San Francisco or Mountain View office).
Compensation & Benefits
The standard OTE range for this position is $140,000-$200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
AI-First Mindset
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role.
Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy.
By submitting your application, you are agreeing to our use and processing of your data as required.
US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.