AI Success Architect
About the role
We're looking for an AI Success Architect to join our Solutions Consulting team and own a new, post-sales discipline at Meltwater: helping our most sophisticated customers get real, measurable value out of our MCP solutions once they're live. This is not a support role and it's not a sales role. It's the connective tissue between what a customer has purchased and what they actually build with it. Customer Success owns everything inside the Meltwater product (searches, dashboards, boolean logic). The AI Success Architect owns everything on the other side of the connector: how a customer uses an LLM platform to turn Meltwater data into reports, briefs, and decisions, and how they responsibly combine that data with other sources they're bringing into the same environment. You'll be hands-on with customers from implementation through the life of the account, and you'll be a genuine authority on where AI and agentic tooling are headed, because our customers will expect you to be ahead of them.
Responsibilities
- Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks
- Help customers build skills, agents, and repeatable workflows that turn raw Meltwater data