Customer Success AI Architect

Location: Remote – US based candidates only, no visa sponsorship available

Compensation: $120,000 – $150,000 annually

About the role

This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Identify and prioritize AI use cases across Customer Office for improved productivity and outcomes
• Design AI-driven workflows and agentic solutions within the Customer Office tech stack
• Build automation and intelligence layers leveraging LLMs and AI tools
• Partner with systems and architecture teams for data governance and architectural integrity
• Leverage customer data for AI insights and workflows
• Evaluate, test, and scale emerging AI and GTM technology trends
• Embed AI into customer success processes for smarter decision-making

Qualifications

• 5-8 years in RevOps, GTM systems, or software engineering in B2B SaaS
• Hands-on experience with AI/ML and automation frameworks
• Deep Salesforce and GTM tech stack experience
• Strong technical skills in Python, APIs, and data workflows
• Proven ability to design and deploy AI solutions
• Understanding of Customer Success processes and revenue operations
• Experience translating business problems into technical solutions
• Ability to work independently as a senior individual contributor

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials