AI Strategy & Risk Manager

About the role

The AI Strategy & Risk Manager at Customers Bank is responsible for coordinating and managing AI-related projects and initiatives within the Risk Management organization. This role involves overseeing the execution, governance, and oversight of AI activities, representing the Risk organization in enterprise-wide AI programs, and ensuring the responsible adoption of AI capabilities that align with the Bank's risk appetite, regulatory expectations, and strategic objectives.

Responsibilities

• Coordinate and manage AI-related projects and initiatives within the Risk Management organization.
• Maintain visibility into AI use cases, pilots, implementations, and emerging opportunities impacting Risk Management functions.
• Track project milestones, deliverables, risks, dependencies, and resource needs across multiple AI initiatives.
• Support the development of roadmaps and strategic plans for AI adoption within Risk Management.
• Prepare executive reporting, presentations, and status updates for senior management and governance committees.
• Support the implementation and ongoing enhancement of the Bank’s AI governance framework.
• Aid in identifying, assessing, and documenting risks associated with AI systems and AI-enabled processes.
• Facilitate reviews of AI use cases to ensure alignment with internal policies, risk management standards, and regulatory expectations.
• Coordinate documentation, inventories, and governance artifacts related to AI systems used within Risk Management.
• Monitor emerging regulatory guidance, industry trends, and best practices related to AI governance and responsible AI.
• Partner with the BSA/Financial Crimes Compliance team to assess and govern AI tools deployed in transaction monitoring, AML detection, and customer risk scoring environments.
• Support validation and quality control reviews of AI-enabled BSA/AML models and automated decisioning systems, ensuring accuracy, completeness, and regulatory defensibility.
• Monitor regulatory developments from FinCEN, OCC, FFIEC, and other bodies related to the use of AI/ML in financial crimes compliance and communicate implications to Risk Management leadership.
• Coordinate documentation and audit-readiness materials related to AI use in BSA/AML processes, including model inventories, governance logs, and testing records.
• Identify opportunities to leverage AI tools and capabilities to enhance risk management processes, reporting, monitoring, and decision-making.
• Analyze trends, metrics, and performance indicators related to AI initiatives and governance activities.
• Promote awareness and understanding of AI capabilities, risks, and governance requirements across the Risk organization.
• Contribute to training, education, and change management efforts related to AI adoption.
• Support internal audits, regulatory examinations, and independent reviews related to AI governance and risk management.
• Coordinate responses to information requests and maintain supporting documentation.
• Develop and maintain policies, procedures, standards, and reporting materials related to AI oversight.
• Ensure appropriate records are maintained to support transparency, accountability, and governance expectations.

Requirements

• Bachelor’s degree in Business, Risk Management, Data Analytics, Information Technology, Computer Science, Finance, or a related field.
• Minimum 5 years of experience in risk management, governance, project management, compliance, technology, data analytics, or a related discipline.
• Strong understanding of risk management principles, governance frameworks, and control environments.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to build relationships and collaborate effectively across business and functional areas.
• Strong analytical and problem-solving capabilities.

Preferred Qualifications

• Experience supporting AI, machine learning, advanced analytics, or data governance initiatives.
• Familiarity with banking regulations, model risk management, technology risk, operational risk, or emerging technology governance.
• Experience working within or alongside a BSA/AML or Financial Crimes Compliance function, including familiarity with transaction monitoring systems, SAR filing processes, or customer due diligence programs.
• Professional certifications such as PMP, CRISC, CISA, FRM, CRCM, CAMS, CFE or similar credentials.
• Experience working with governance committees, regulatory examinations, or enterprise transformation initiatives.
• Knowledge of emerging AI governance frameworks and responsible AI principles.

Technology Skills

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with project management and collaboration tools such as Jira, Confluence, SharePoint, or similar platforms.
• Familiarity with analytics, reporting, and AI-enabled tools.

Benefits

Customers Bank offers a competitive benefits package, including health insurance, retirement plans, paid time off, and more. We strive to create a supportive and inclusive environment where our employees can thrive and grow.

Schedule

This role is full-time and requires regular attendance and availability during normal business hours.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications. Exact compensation will be determined through a competitive process and may vary based on factors such as location, experience, and qualifications.

Equal Opportunity Employer

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide "reasonable accommodations" upon request to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.