AI Strategist (New York)

About the role

The AI Strategist at Edra works closely with a customer's team to understand how their business processes actually operate. They embed with the team, learn the nuances, and help Edra identify areas where the company can benefit from AI solutions. The role requires a deep understanding of both the customer's business processes and the capabilities of AI.

Responsibilities

• Embed with the team that runs a core part of the customer's business, and learn how the work actually gets done, including the parts no process document captures.
• Scope and run the deployment from the first data pull to a measured result. Decide what data goes in, what comes out, and what success looks like.
• Start narrow (one process, one team), prove value there, then expand.
• Manage relationships with senior stakeholders. Set expectations, and turn the most demanding executive in the room into your champion.
• Bring findings back to product and engineering in a form they can act on. Think product-forward about what Edra should build next, grounded in patterns you see in the field.
• Build and run demos, and present results and proposals to everyone from the analyst doing the work to the C-suite executive signing the contract.
• Spot the patterns across deployments that point to new domains Edra can move into.

Requirements

• 2+ years in a deployment, solutions, or customer-facing product role at a high-growth technology company.
• Fluency with AI. You already use these tools in your own work and have a feel for where they're strong and where they fall apart on messy, real-world inputs.
• Experience operating independently in unstructured environments, and have owned outcomes, not just tasks.
• Your instinct is to ask questions and break things down before pitching a solution when dropped into an unfamiliar problem.
• You treat a skeptical operator's objections as rational, because they usually are, and you'd rather spend a day watching someone work than read their process document.
• You're comfortable working directly with messy operational data, and you draw conclusions from it that hold up to scrutiny.
• You have product instinct. You can connect what you see in the field to what's worth building, and you know the difference between a one-off ask and a real pattern.
• You can hold a room. You turn an unrealistic executive demand into a workable plan without picking a fight, and you manage up and sideways in the same conversation.
• You communicate with precision. You structure your thinking, choose concrete words over abstractions, and are upfront when you don't know something.

Qualifications

• Time spent inside the systems where operational work lives: Salesforce, ServiceNow, SAP, Jira, or similar.
• Comfort with Python, SQL, or similar for working with data directly.
• Helped build a new category, not just added features to an existing one.

Bonus points

• Time spent inside the systems where operational work lives: Salesforce, ServiceNow, SAP, Jira, or similar.
• Comfort with Python, SQL, or similar for working with data directly.
• Helped build a new category, not just added features to an existing one.

Pay

$160K - $225K

Schedule

Full-time

Benefits

Edra is an equal opportunity employer and offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Company Information

Edra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations. We're a Series A startup, backed by Sequoia and other leading VC firms, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.

Learn More

Watch our Series A announcement video
Read our blog post from our launch
Learn more about what we're building

EEO Statement

Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.