AI Solutions Specialist

Selected candidate must be fully available to begin onsite within 30 days from offer; no relocation is provided.

About the role

With the goal of enhancing lives, fulfilling dreams, and building communities, this position supports our members and the Digital Team by supporting the design and implementation of AI-powered applications and capabilities that enhance existing processes, knowledge sharing, and member service delivery. Responsible for testing and maintaining Digital AI solutions once they are ready for UAT or released to production. Works collaboratively with business stakeholders and IT partners to ensure solutions deliver value and align with internal policy and AI standards.

Responsibilities

• In partnership with internal stakeholders, develop, deploy, and maintain AI solutions, copilots, and capabilities using organizational frameworks and platforms such as Genesys, Microsoft, and/or other Numerica-approved AI platforms.
• Develop evaluation framework and test AI models and solutions for accuracy, security, and usability to ensure compliance with stakeholder requirements, policies, data governance, and security protocols.
• Routinely run evaluations for hallucination, response quality, and bias/PII mitigation violations on an ongoing basis.
• Maintain knowledge article ecosystem for LLM or other relevant solutions, including updating knowledge articles to address hallucination or response quality.
• In collaboration with stakeholders, prototype and iterate on AI use cases relevant to the needs of the business (and in accordance with the platform capability roadmap).
• Conduct proof of concepts and pilots for emerging AI technologies; document technical findings, share potential business value, risks, and recommendations.
• Create user training documentation, user guides, and support necessary training teams at Numerica.
• Collaborate with internal IT teams, departments, and vendors to coordinate releases and ensure seamless AI deployment and maintenance.
• Work collaboratively with IT to develop change controls that balance different needs.
• Assist IT with tracking and reporting on initiative outcomes, performance metrics, and lessons learned to demonstrate the value of the capability.
• Maintain current knowledge of AI trends, vendor roadmaps, and Numerica AI controls to inform solution design and continuous improvement of internal practice processes and efficiency.
• Maintain knowledge of and adhere to all BSA regulations and compliance standards on internal and external policies.
• Incorporate CARES Principles in daily behaviors and interactions:
  • Connect – Create meaningful relationships
  • Ask – Be intentionally curious
  • Resolve – Actively seek solutions
  • Elevate – Never stop improving
  • Strengthen – Be the difference

Requirements

• Bachelor’s degree, preferably in Computer Science, Information Systems, or other related field required, or Associate’s degree and 1 to 2 years of direct experience working with AI models and solutions, or equivalent combination of education and experience.
• Previous experience in financial services or digital service delivery preferred.
• Relevant work experience in AI, data analytics, and/or model validation preferred.

Skills

• Excellent communication skills with ability to translate complex technical concepts for non-technical stakeholders.
• Strong analytical skills with emphasis on data-driven decision making.
• Ability to adapt to changing demands, multitask, and manage competing priorities.
• Ability to navigate ambiguity and create clarity through learning, testing, and analysis.

Pay

Non-Exempt, Range 11: $32.29 an hour to $48.42 an hour.

Schedule

This position operates in a traditional office environment with standard business hours. Regular on-site presence during business hours is required.

Benefits

Learn more about our benefits and perks here.