AI Solutions Specialist

About the role

The AI Analyst II independently manages AI use case intake, workflow analysis, and backlog coordination to help the organization identify, prioritize, and operationalize high-impact AI opportunities. This role partners directly with stakeholders across business, product, and operations teams, translates needs into clear solution requirements, and supports scalable AI execution through strong documentation, prioritization, and adoption tracking.

Responsibilities

• Own AI Use Case Intake & Prioritization
  • Independently evaluate, structure, and manage AI use case submissions, ensuring opportunities are clearly defined and aligned with business value, feasibility, and strategic priorities.
  • Serve as an intake point for new AI use case requests and assess alignment with organizational priorities.
  • Translate department workflows, pain points, and goals into actionable AI use case specifications.
  • Help prioritize requests across prompts, skills, connectors, agents, and application layers.
• Manage AI Backlog, Documentation & Execution Readiness
  • Maintain a clear and well-structured backlog that supports efficient handoff, execution planning, and adoption of AI-enabled solutions.
  • Manage backlog items to ensure requirements, use cases, and dependencies are well documented and execution-ready.
  • Maintain feature, function, workflow, and prompt documentation to support clarity, reuse, and continuous improvement.
  • Support ongoing refinement of libraries and reusable AI assets that improve scalability and consistency.
• Drive Stakeholder Alignment, Onboarding & Adoption Insight
  • Partner with business, product, and operational teams to support onboarding, readiness, and successful use of AI capabilities.
  • Interface directly with stakeholders to gather requirements, align priorities, and support rollout of AI-driven solutions.
  • Contribute to onboarding and enablement efforts that help teams adopt AI tools and workflows effectively.
  • Track, analyze, and report on adoption, usage, and performance indicators to identify expansion opportunities and friction points.

Requirements

• Bachelor's degree in Business, Operations, Information Systems, Analytics, Computer Science, or a related field, or equivalent work experience.
• 3–5 years of experience in business analysis, product operations, process improvement, transformation, or related roles.
• Experience translating business needs into technical or semi-technical requirements, managing work intake or backlogs, and supporting cross-functional delivery.
• Familiarity with AI ecosystems, prompt or workflow libraries, onboarding and enablement activities, and adoption or ROI tracking is preferred.
• Strong stakeholder management, prioritization, and communication skills.
• Ability to operate independently in a fast-evolving environment.

About the company

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention, and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

Pay

When determining your pay, we consider various factors such as your skills, qualifications, experience, and location. This position includes eligibility for incentive awards based on both individual and business performance.

Benefits

We offer a comprehensive range of benefits. Learn more about our benefits.