AI Solutions Specialist

Responsibilities

• Design, build, and maintain Curated Copilot Agents in Copilot Studio with well-defined knowledge sets, data sources, and intended audiences.
• Develop and support workflows and automation using Power Platform / Automate to streamline key business processes.
• Facilitate and assist in evaluation, prototyping, and rollout of AI platforms, coordinating with IT and compliance teams.
• Collaborate with business units to gather and refine requirements for new tools, agents, and enhancements.
• Evaluate and structure data sources (e.g., SharePoint, Teams) for use in AI-driven tools while maintaining proper access controls and data boundaries.
• Translate business processes into structured prompts, conversation flows, and AI-driven workflows that provide measurable value to end users, regardless of the underlying AI platform.
• Ensure AI solutions adhere to established access controls, data protection, and classification policies in partnership with Audit & Compliance and Security.
• Design and implement guardrails and ensure accuracy in logging and monitoring to support auditability and identification of inappropriate or out-of-policy AI usage across all AI platforms.
• Document AI solutions, including design decisions, data sources, permissions, and maintenance procedures, to support long-term sustainability and handoff.
• Provide training, demonstrations, and user guidance to promote effective adoption of AI tools throughout the organization.
• Maintain awareness of emerging AI, LLM, and automation capabilities in order to make recommendations for improvements and new use cases.

Qualifications

• Bachelor’s degree in information systems, computer science, or related field of study, or equivalent combination of education and business experience.
• 1 - 4 years of experience in an IT, systems, automation, or similar technical role in a production environment.
• Practical experience as an administrator or power user with Microsoft 365 (e.g., SharePoint, Teams, OneDrive, Entra ID) and/or Power Platform / Power Automate.
• Demonstrated ability to analyze and document business processes and convert them into structured workflows or automations.
• Understanding of risks associated with LLM-based systems (including data leakage, overexposure of sensitive information, and grounding limitations) and effective mitigation strategies.
• Experience working within structured deployment and change management processes for technical solutions (source control, pull-requests and approvals, controlled rollout).
• Demonstrated experience designing, testing, and refining prompts and AI-driven workflows with Microsoft 365 Copilot / Copilot Studio and other enterprise models.
• Working knowledge of identity, access control, and data governance controls within Microsoft 365, including sensitivity labels, DLP, and permission scoping, and how these impact AI-driven solutions.
• Excellent problem-solving, communication, and organizational skills; meticulous attention to detail and a commitment to continued learning in the AI space.

Benefits

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.