AI Solutions Consultant

What You’ll Do

• Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities.
• Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes.
• MATCH the right solution across our portfolio — AI, Professional Services, and Reseller — and run demos that tie capability directly to the customer's pain.
• BUILD and present tailored proposals that turn that fit into a compelling, ROI-backed business case.
• PACKAGE fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer.
• Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market.

Who You Are

• Experience and Skills:
  • 3+ years in a consultative, customer-facing commercial role — customer success or solutions engineering.
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc).
  • Trained in or fluent with the Sandler sales methodology (or a comparable).
  • Strong discovery skills and a confident, engaging product demo style.
  • Proven track record of delivering on growth objectives.
  • Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio.
  • A track record of generating and qualifying pipeline across multiple channels and segments.
  • Excellent communicator with both technical and executive audiences.
• Personal attributes:
  • Genuinely curious — you lead with questions, not pitches.
  • A diagnostic listener who finds the real problem beneath the stated one.
  • Collaborative team-focused; you thrive in a shared success model.
  • Self-directed and proactive about creating your own pipeline.
  • Adaptable — you flex naturally across segments, products, and personas.
  • Motivated by customer outcomes and by growth in equal measure.

About ChurnZero

• ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale.
• ChurnZero's customer growth software connects proprietary Customer Success AI™, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity.
• ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide.
• Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.