AI Solutions & Automation Engineer
Location: 1 Dixon Square, Chestertown, MD 21620. The Dixon Group does not provide sponsorships to work in the United States.
About the role
The Dixon Group is seeking an AI Solutions & Automation Engineer to join our team in Chestertown, MD! In this role, you will lead the end-to-end lifecycle of our enterprise AI platform, automated workflows, and agentic solutions. This cross-functional position bridges software engineering, data science, and business process design. You will partner with leaders throughout the company to identify operational challenges and design, build, deploy, and support secure, scalable, and autonomous AI-powered agents and multi-agent systems. Your work will transform complex business requirements into measurable productivity gains while ensuring rigorous data governance, safety, and operational reliability.
Responsibilities
- Partner directly with business units and corporate leaders across operations, sales, customer service, finance, IT, engineering, and manufacturing to identify high-value AI opportunities and drive AI-driven transformation.
- Conduct thorough process analysis, workflow assessments, and operational audits to gauge existing business cases and determine where AI agents or intelligent automation can yield productivity gains.
- Translate operational needs into detailed technical solution designs, prioritizing projects based on business value, technical feasibility, and implementation complexity.
- Design, build, deploy, and maintain robust, autonomous, and semi-autonomous AI-powered single-agent and multi-agent systems that execute complex workflows and automate manual processes.
- Develop and optimize custom Copilot Studio agents, AI-powered workflows, and intelligent integrations leveraging modern LLM frameworks, RAG (Retrieval-Augmented Generation) architectures, and vector databases.
- Integrate agents with ERP, CRM, SQL databases, SharePoint, Teams, manufacturing systems, and third