AI Solutions and Adoption Lead

Job Summary

The AI Solutions & Adoption Lead will help the Print Supplies move AI from experimentation into business value. This is a hands-on role for someone that has already worked with AI, workflow, automation, analytics, or business systems and is ready to grow into broader AI leadership.

Responsibilities

• Identify Practical AI Use Cases
  Work with business leaders and frontline teams to identify AI opportunities with measurable value. Translate business pain points into specific AI use cases with users, inputs, outputs, and success metrics. Prioritize use cases based on business value, feasibility, data readiness, user adoption, and risk. Separate useful AI opportunities from low-value demos or tool-led experiments. Create and maintain an AI opportunity backlog with business owners, expected outcomes, dependencies, and adoption needs.

• Create and Deploy AI-Enabled Solutions
  Design practical AI solutions, including assistants, workflow automation, agentic workflows, document analysis, summarization, classification, knowledge tools, task routing, and decision support. Define the right level of AI involvement: assist, draft, summarize, classify, recommend, route, execute, escalate, or require approval. Create requirements, process maps, user stories, acceptance criteria, test cases, and launch checklists. Work with engineering, data, security, and systems partners to connect AI solutions to business tools and data. Test AI outputs using real business examples before rollout. Support launch, collect feedback, measure results, and improve the solution after real usage begins.

• Support Agentic AI Workflows
  Help design multi-step AI workflows that can use tools, follow instructions, route tasks, summarize information, update systems, or escalate to humans. Define where human review, manual takeover, fallback, retry, and escalation are needed. Work with technical teams to support integrations with CRM, ERP, ticketing systems, knowledge bases, documents, Slack, email, data platforms, or internal tools. Help test agentic workflows for accuracy, reliability, user trust, and business safety. Monitor where agentic workflows fail and help improve the process, prompts, tools, data, or user handoff.

• Drive AI Adoption
  Work directly with users to understand where AI helps and where it adds friction. Create training materials, user guides, SOPs, FAQs, demos, office hours, and practical examples. Run workshops and working sessions to help teams use AI safely and effectively. Help business leaders make AI part of daily operations instead of a side experiment. Measure adoption through usage, user acceptance, edits, rejections, escalations, and feedback. Identify why users ignore, distrust, or misuse AI output, then improve the solution and rollout plan.

• Define Evaluation and Quality Standards
  Define what good AI output looks like for each use case. Create simple evaluation criteria for accuracy, completeness, usefulness, consistency, safety, and user acceptance. Test AI outputs against real examples and failure cases. Partner with legal, compliance, security, and risk teams when use cases involve sensitive data, customers, regulated processes, or business-critical decisions. Track quality after launch through user feedback, corrections, error rates, escalation rates, cost, latency, and business outcomes.

• Coach and Enable Others
  Coach junior team members and business partners on AI use-case discovery, process mapping, solution design, testing, rollout, and adoption. Review project plans and give feedback on scope, user needs, metrics, risks, and launch readiness. Create reusable templates, checklists, playbooks, training materials, and examples. Help teams learn how to identify strong AI opportunities and avoid weak ones. Over time, help develop an internal bench of AI-capable operators, analysts, product managers, and transformation partners.

Experience & Skills

• 5-10+ years of experience across AI solutions, automation, analytics, product, business systems, operations, consulting, enterprise technology, or digital transformation.

• Hands-on experience helping launch AI, automation, analytics, workflow, or business-facing technology solutions.

• Experience working with business users to understand needs, map processes, test solutions, and support adoption.

• Experience partnering with technical teams such as engineering, data, security, or enterprise systems.

• Experience creating practical delivery materials such as requirements, user guides, workflow maps, test cases, training materials, SOPs, dashboards, or project updates.

• Ability to communicate with both technical and non-technical teams.

• Strong interest in AI and growing into AI adoption leadership.

Preferred Certifications

• Experience with LLMs, AI assistants, automation, RAG, agents, structured outputs, prompt systems, APIs, or workflow tools.

• Experience deploying AI-enabled solutions, internal copilots, knowledge assistants, task automation, or agentic workflows.

• Experience with CRM, ERP, HRIS, ticketing systems, contract tools, knowledge bases, data warehouses, workflow platforms, or business intelligence tools.

• Experience creating AI training programs, office hours, adoption playbooks, or internal enablement programs.

• Experience coaching junior team members or leading a workstream.

• Experience in an environment with legal, compliance, privacy, security, or governance requirements.

Knowledge & Skills

• Practical understanding of how LLMs, AI assistants, automation, RAG, agents, prompts, tool use, and structured outputs can support business work.

• Ability to understand the limits of AI output and design review steps where needed.

• Ability to work with technical teams on data access, integrations, APIs, permissions, system dependencies, and production readiness.

• Ability to test AI outputs using real examples and explain quality issues in business language.

• Familiarity with evaluation, monitoring, tracing, logging, failure review, cost, and reliability is helpful.

• Ability to move from discovery to launch without waiting for perfect conditions.

• Ability to create requirements, workflow maps, test plans, launch plans, guides, training materials, SOPs, and impact updates.

• Ability to map a process across users, systems, handoffs, approvals, exceptions, and failure points.

• Strong understanding of user adoption, training, trust, incentives, and workflow friction.

• Ability to define success through metrics such as time saved, cycle time reduction, error reduction, adoption rate, output acceptance, escalation reduction, customer response time, or employee experience.

• Good judgment on where AI should assist, where it can act, and where human approval is required.

Cross-Org Skills

• Builds trust with business users, technical partners, and senior leaders.

• Communicates clearly with both technical and non-technical teams.

• Leads through influence across teams.

• Translates business needs into technical requirements and technical constraints into business decisions.

Impact & Scope

• AI solutions moved from idea or pilot into real business use.

• Agentic workflows tested or deployed with business users.

• User training sessions, office hours, guides, and enablement assets delivered.

• Time saved, cycle time reduced, errors reduced, or manual work removed.

• Quality issues identified and improved after launch.

• Reusable templates, checklists, playbooks, and training materials created.

• Clear recommendations on which AI use cases should scale, pause, or be redesigned.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Pay varies by work location, job-related Benefits knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.