AI Simulated Patient Support (5032)

About the role

The Information Technology Support Associate (ITSA) supports the implementation and operation of a generative AI patient simulation platform integrated throughout the Year 2 medical curriculum. This includes maintaining classroom AV infrastructure, managing real-time simulation interactions, and assisting with the onboarding and support of faculty, tutors, and students in using AI-based educational tools. Under administrative direction from the Dr. Richard Selinfreund Associate this position assists AI simulated patient development for the medical school.

Responsibilities

• Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout.
• Configure and maintain all tutor room AV equipment, including webcams, speakers, microphones, and simulation terminals.
• Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations.
• Support real-time AI platform interactions between students and simulated patients, troubleshooting audio/video or connectivity issues.
• Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions.
• Assist with onboarding and training faculty, tutors, and staff on the use of RavenAI and related AI educational tools.
• Maintain logs of technical issues and resolutions for continuous quality improvement.
• Interface with RavenAI and SIU’s internal IT teams to escalate issues and deploy updates.
• Ensure compliance with data security, privacy standards, and simulation integrity policies.

Qualifications

Minimum Acceptable Qualifications: Any one or any combination totaling one (1) year (12 months) from the following categories: College coursework which includes linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months); Associate’s Degree (60 semester hours) equals eighteen months (18 months); 90 semester hours equals two (2) years (24 months); Bachelor’s Degree (120 semester hours) equals three (3) years (36 months). Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Skills

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Requirements

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.