AI Prompt Engineer

About the role

MCI is seeking a creative, analytical, and detail-oriented Prompt Engineer to join our team. This role focuses on designing, testing, and refining prompts to improve AI-generated outputs across various business use cases.

Responsibilities

• Create prompts for a variety of business and customer-facing use cases.
• Develop prompt templates and reusable prompting structures.
• Test prompt variations and evaluate performance outcomes.
• Refine prompts to improve accuracy, relevance, and consistency.
• Assist in translating business requirements into prompting solutions.
• Support AI testing and implementation activities.
• Contribute to prompt optimization projects and initiatives.
• Document findings and optimization opportunities.
• Stay informed about developments in AI and prompting techniques.
• Participate in experimentation and learning activities.

Requirements

• Bachelor's Degree in Computer Science, Data Analytics, Information Technology, Artificial Intelligence, Data Science, Linguistics, Communications, Psychology, Cognitive Science, or a related field.
• Minimum 3 years of experience in AI, content optimization, research, analytics, quality assurance, technology, or a related field.
• Interest in and understanding of Large Language Models (LLMs) and Generative AI technologies.
• Familiarity with prompt engineering concepts and AI model interactions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to evaluate content and identify improvement opportunities.
• Strong attention to detail and commitment to quality.
• Experience creating documentation, reports, or structured content.
• Basic knowledge of Natural Language Processing (NLP) concepts.
• Basic programming knowledge in Python, JavaScript, SQL, or similar technologies is advantageous.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational and time-management skills.
• Curiosity and willingness to learn new technologies and methodologies.

Qualifications

• Nice to have: Experience using OpenAI GPT, Anthropic Claude, Google Gemini, or similar AI platforms.
• Exposure to prompt testing, AI evaluation, or chatbot development.
• Familiarity with Retrieval-Augmented Generation (RAG) concepts.
• Knowledge of conversational AI or virtual assistant technologies.
• Experience working with content creation, research, or customer experience initiatives.
• Understanding of AI governance and responsible AI principles.
• Experience within technology, SaaS, or BPO environments.