AI Program Lead, OTR Planning

About the role

Amazon Logistics (AMZL) is seeking an experienced candidate to identify, create, develop and integrate innovative solutions and programs that lead to improvements in our last mile delivery network and drive AI adoption across corporate and frontline teams. This role will focus on building the culture, tools, and measurement systems that make AI part of daily work, prioritizing based on real team needs rather than a fixed technology mandate.

A successful candidate will deliver measurable gains in adoption, efficiency, and cost avoidance across Amazon Logistics, OTR Planning. This individual will activate and coach a Champion network, manage a use-case pipeline from idea to launch, and report progress to senior leadership on a recurring cadence. Judgment on which tools solve a team's problem is paramount, along with strong program management and stakeholder influence skills.

Responsibilities

• Own AI adoption strategy and drive the "AI-everywhere" culture shift: design hands-on experimentation programs (Shark Tanks, hackathons, lunch and learns), activate and coach a 10-15 person AI Champion network, and publish a weekly practical-tips newsletter.
• Build organizational self-sufficiency with the right AI tools for each job family: validate real use cases, then coach the owner to build their own solution with low-code AI tools, jumping in as a hands-on builder when needed.
• Own the use-case intake and prioritization pipeline: crowdsource ideas, evaluate against impact and effort, and spot patterns that reveal shared infrastructure gaps.
• Partner with Orbit and other tech teams to build platform capabilities, such as system connectors, that unlock categories for owner-builders.
• Define success metrics before building, not after: track adoption, usage, and time saved for every use case, calculate ROI, and report impact to leadership on a recurring cadence.
• Maintain the AI Center of Excellence as the organization's single source of truth for tools, playbooks, and training, organized by job family and updated as tools and use cases evolve.
• Report AI adoption and impact metrics to leadership through a monthly steering committee and quarterly report.

A day in the life

You start your morning publishing this week's AI Flash: one practical tip and a success story from a recent tool adopter. You spend an hour in Champion office hours, troubleshooting a use case and coaching two Champions for their first session. Midday, you review three use-case submissions: two go to their owners with a build plan. In the afternoon, you walk your leadership through this month's dashboard, then close the day in the hallway, spotting where AI is working.

Qualifications

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

• USA, TN, Nashville: $66,800.00 - $116,800.00 USD annually
• USA, TX, Austin: $74,200.00 - $129,800.00 USD annually
• USA, WA, Bellevue: $82,700.00 - $129,800.00 USD annually

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.