AI Platform Support Engineer

Our client operates in the utility bill auditing and cost recovery industry, having delivered more than $700 million in refunds and savings to clients over more than three decades. The organization is expanding its investment in artificial intelligence and cloud technologies to strengthen its services and improve operational efficiency.

About the Opportunity

The AI Platform Support Engineer supports the production AI platform, which leverages large language models, retrieval-augmented generation, and embedding-based search to improve auditor and operational workflows. Reporting to the AI Lead, this role helps maintain and enhance the AI Assistant Platform infrastructure while translating business needs into practical AI-driven improvements.

Responsibilities

• Support the daily operation and maintenance of the AI Assistant Platform, including platform health monitoring and issue triage.
• Build and maintain retrieval-augmented generation (RAG) pipelines.
• Configure and refine large language model agent behavior and prompt engineering.
• Assist with data pipeline activities, including metadata extraction and semantic indexing.
• Coordinate AI feature testing, gather auditor feedback, and track issue resolution.
• Support document extraction workflows by validating and expanding template coverage.
• Evaluate emerging AI tools and capabilities and provide recommendations.
• Maintain technical documentation for AI platform components and workflows.
• Assist with cloud storage, data source management, and cost optimization.
• Support integrations between the AI platform and CRM systems.
• Collaborate with cross-functional teams to translate business needs into AI platform enhancements.

Requirements

• 2–4 years of experience working with AI/ML tools, cloud platforms, data engineering, or software support.
• Knowledge of AI and LLM concepts, including prompt engineering and retrieval-augmented generation.
• Experience building or operating RAG or embedding-based systems.
• Hands-on experience with at least one major cloud platform, such as AWS, Azure, or GCP.
• Proficiency in Python or JavaScript.
• Experience working with SQL databases.
• Familiarity with AI-assisted development tools and work-tracking platforms.
• Strong communication and technical documentation skills.
• Self-motivated with demonstrated curiosity about emerging AI technologies.
• Strong attention to detail when working with data pipelines and testing workflows.
• Exposure to document extraction or OCR technologies is a plus.
• Bachelor’s degree preferred but not required.

Pay

Competitive base salary with a starting target range of $65,000 to $80,000 per year, plus a performance-based bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off.
• Eleven paid holidays.