AI Platform Engineer (Hybrid to New Hartford, NY office or Charlotte, NC office)

About the role

The successful candidate will be responsible for evaluating and implementing AI-driven tools across the company's ecosystem, collaborating with internal teams to ensure secure and effective use of these tools. They will also be involved in designing and deploying AI/ML platform components, enabling agent and copilot integrations, and ensuring compliance with security and privacy standards.

Responsibilities

• Evaluate capabilities to support prioritized use cases
• Lead proofs-of-concept (PoCs) and pilot programs to validate usability
• Collaborate with internal teams to ensure secure and effective use of AI-driven tools
• Design and deploy AI/ML platform components using Azure AI Foundry, Azure Machine Learning, Azure AI Search, Azure Storage, Key Vault, and Private Endpoints/VNET
• Establish secure connectivity patterns, RBAC, and identity management with Microsoft Entra ID
• Implement observability and telemetry using Azure Monitor and Application Insights
• Build CI/CD pipelines in Azure DevOps or GitHub for model training, evaluation, and deployment
• Manage versioning for datasets, models, prompts, and agent configurations
• Automate environment provisioning and enforce promotion gates for Development → Test → UAT → Production
• Enable conversational experiences using Microsoft Copilot Studio and integrate advanced use cases with Azure AI Foundry
• Connect enterprise data sources (SharePoint, Dataverse, Graph connectors) securely for grounding AI agents
• Implement governance controls for PII, data classification, and auditability
• Define SLAs, cost guardrails, and incident response playbooks for AI services
• Collaborate with business units (Policy, Claims, Underwriting, Customer Experience) to align AI platform capabilities with operational needs
• Perform other duties as assigned

Requirements

• 5+ years in software development and solution design with cloud platforms (preferably Microsoft Azure)
• 2+ years hands-on experience in AI/ML (LLMs or classical ML), including deployment and operationalization
• Less than 2 years proven experience with Azure AI services: AI Foundry, Azure ML, AI Search, Key Vault, Monitor, Container Registry
• Familiarity with enterprise security practices, private networking, and governance frameworks
• Experience with and strong understanding of MLOps, CI/CD, and infrastructure-as-code
• Experience with Copilot Studio and conversational AI integration preferred
• Insurance industry experience
• Knowledge of policy, claims, underwriting, and compliance requirements preferred
• Experience with vector search, prompt engineering, and responsible AI principles preferred
• Exposure to Microsoft Graph and enterprise data connectors preferred
• Ability to design scalable architectures with cost optimization and operational resilience preferred

Qualifications

• Bachelor's Degree Preferred

Skills

• Software Development
• Cloud Platforms (Azure)
• AI/ML (Azure AI Foundry, Azure Machine Learning, Azure AI Search, Azure Storage, Key Vault, Monitor, Container Registry)
• MLOps, CI/CD, Infrastructure-as-Code
• Enterprise Security Practices
• Insurance Industry Experience
• Vector Search, Prompt Engineering, Responsible AI Principles
• Microsoft Graph and Enterprise Data Connectors
• Scalable Architectures

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Pay

$112,000 to $149,000

Schedule

Full Time Salaried, Exempt (Non-Overtime Eligible)