AI Platform Customer Success Coordinator
Piper Companies · Raleigh, NC · 3 wk ago
Management$20–$35/hrFull-time
About the role
Piper Companies is looking to fill the role of AI Platform Customer Success Coordinator for a leading AI software company located in Raleigh, NC. The AI Platform Customer Success Coordinator is a motivated professional who can build strong relationships with customers while supporting successful platform implementation initiatives. The role is onsite in Raleigh, NC but open to remote candidates within the Central and Eastern Time Zones.
Responsibilities
- Coordinate onboarding activities for new customers implementing an AI platform.
- Conduct customer outreach calls to assist with setup, training, and adoption.
- Answer customer questions relating to cloud deployments, data connectivity, and networking fundamentals.
- Monitor customer satisfaction and address concerns proactively.
- Work cross-functionally with implementation, support, and sales teams.
- Maintain accurate customer documentation and implementation timelines.
Qualifications
- 2+ years of customer success, account coordination, customer support, or onboarding experience.
- Ability to manage multiple customer engagements simultaneously.
- Working knowledge of cloud and on-premises technology environments.
- Familiarity with IP addresses, networking concepts, and domain names.
- Strong interpersonal and presentation skills.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- PTO
- Sick Leave if required by law
- Holidays
Pay
$20-$35 per hour