AI Platform - Customer Service Engineer

Responsibilities

• Develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
• Understand and communicate AI and machine learning concepts to customers in a non-technical manner.
• Identify and resolve complex technical problems, collaborate with internal teams, and escalate critical issues.
• Have basic data analysis skills to interpret data metrics, track customer engagement, and identify trends in usage patterns.
• Gather insights from customers about their needs, pain points, and goals to develop targeted strategies for success.
• Manage changes to AI products and workflows, communicate updates to customers, and ensure a smooth customer experience.
• Travel up to 20% of the time for on-site installations, maintenance, and troubleshooting activities.

Requirements

• Current IAM Level II clearance to satisfy DOD 8570 IAT requirement.

Qualifications

• Basic understanding of AI and machine learning concepts.
• Effective communication skills to articulate the value proposition of AI products and address customer concerns.
• Experience gathering insights from customers and developing targeted strategies for success.
• A deep understanding of AI product features, functionality, and limitations.
• Ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
• Collaborative and problem-solving skills to work with internal teams and stakeholders.

Skills

• Strong communication skills.
• Technical problem-solving abilities.
• Data analysis skills.
• Customer relationship management.
• Collaboration with cross-functional teams.

Benefits

• Flexible schedule.
• Professional development opportunities.
• Competitive compensation and benefits package.

Pay

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Schedule

Flexible schedule to accommodate travel and remote work options.

Benefits

• Health insurance.
• Retirement plans.
• Employee assistance programs.
• Professional development opportunities.