AI Operations Team Lead

About Our Client:The organization operates in the technology sector, focusing on supporting the United States federal government across defense, national security, public safety, civilian, and military health sectors. It addresses challenges in government technology by leveraging innovative AI and IT solutions to improve operational effectiveness and mission delivery. About the Opportunity:The AI OPERATIONS TEAM LEAD is responsible for leading a small team that monitors and improves AI capabilities supporting the organization's Service Desk. This role drives operational process enhancements, manages AI tooling based on a corporate knowledge repository, and ensures alignment and collaboration with broader operational groups. The position is critical for advancing AI initiatives that support government services and requires independent project management and adaptation to evolving AI technologies. Responsibilities:Develop and enhance actionable reporting and dashboards for AI Service Desk capabilitiesCreate and manage operational processes based on reporting insightsOversee AI solution enhancements from design through implementationCoordinate with technical teams to stay current on Service Desk AI advancementsCollaborate with functional teams to understand AI-supported areasApply continuous improvement practicesLead and mentor a small team while engaging with a larger operational groupIndependently manage projects from initiation to completionOptimize operational workflows using critical thinking and process excellenceContinuously learn about new AI technologies and deploymentsAdapt to technology and operational changesEnsure effective project management and timely support deliveryMaintain awareness of AI trends and organizational AI solutionsEscalate issues appropriately to leadership Requirements:Strong critical thinking and process optimization skillsExperience with creating and managing reporting and dashboards (e.g., ServiceNow, Claude Code)Intermediate to advanced Microsoft Excel skillsExperience analyzing large data setsAbility to collaborate with leadership and cross-functional teamsExperience leading and mentoring small teamsFamiliarity with project management methodologiesAbility to work independently and focus on incremental progressContinuous improvement mindsetAdaptability and problem-solving skills Pay Range and Compensation Package:The pay range for this position in specified states is $70,000 USD Benefits & Perks:(none listed) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.