AI Operations Manager

About the OpportunityThe company is a tech-enabled growth firm operating at the intersection of marketing, consulting, and data intelligence, dedicated to igniting revenue and brand recognition for leading and emerging companies globally. As a people-first organization, it values diversity in backgrounds and experiences, recognizing that its people and culture are key to its success. The vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture, and services. The mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results, driven by integrity, autonomy, and grit. As a full-service growth marketing firm, the organization offers best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. The organization is hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for its clients. At the heart of the organization is its proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A. This technology positions marketers in a strategic seat at the table and provides value in unparalleled ways. Managing billions in media, the dynamic team of consultative marketers, creatives, analysts, and technologists challenges traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. Proficiency in spoken and written English at an advanced level is required for this role.A day in the life:The AI Operations Manager serves as the operating system behind the Innovation team. This role administers the organization's enterprise AI platforms, ensures the SVP and the team's initiatives are synchronized, keeps the roadmap current, and acts as an early-warning system for changes at the AI frontier. Initially, the work is operations-heavy, with the expectation that strategic input will grow as operations are automated. This role is a force multiplier, not a support function. Key ResponsibilitiesAdminister the organization's enterprise AI platforms - Claude Enterprise, ChatGPT Enterprise, Gemini, and new tools as they are adopted - covering provisioning, access, RBAC, usage governance, and billing, and automate that administration over time.Keep the SVP of Innovation organized and ahead of schedule through prioritization, preparation, and follow-through, catching potential issues before they arise.Manage the Innovation team's weekly operating rhythm and maintain a current and trusted roadmap at all times.Produce a weekly AI intelligence brief on developments at the frontier and recommendations for team testing.Contribute a point of view to strategy conversations and grow into a genuine strategic voice for the team.Utilize and leverage the organization's Nova ecosystem as it relates to the department.Perform other applicable or related duties as assigned. Role Requirements2-4 years of experience; early-career with an unusually high ceiling and a fast learning rate.AI-native - daily use of Claude, ChatGPT, and Gemini with a real intuition for their capabilities and limitations. This is a non-negotiable requirement.A strong organizer who can make chaos legible and ensure tasks are completed without constant follow-up.A clear writer and systems thinker who holds a point of view.Comfortable being the least experienced person in the room and still adding value.Meaningful daily overlap with U.S. Pacific hours (LATAM timezones ideal); remote, open to international candidates.Bonus: experience building something with AI - an agent, a workflow, or a shipped side project. Key Performance Indicators (KPIs)Enterprise AI platform access and provisioning requests resolved within one business day, fully documented.Admin time trending down quarter over quarter as workflows are automated.Weekly AI intelligence brief shipped on time, every week.Roadmap accurate and current at any given moment - never a scramble to update it.Zero missed commitments or dropped follow-ups traceable to coordination gaps. Most Important Things (MITs)Be the reason the Innovation team's operations run without friction.Keep the SVP focused on the highest-leverage work by owning everything beneath it.Turn AI platform administration into a system that mostly runs itself.Act as an early-warning system for changes in AI - surface them before they are obvious.Earn a real voice in strategy by being right, useful, and fast. The organization's people and culture are at the core of its success, which is why diversity in the team’s backgrounds and experiences is paramount. The organization is an Equal Opportunity Employer and its employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All employees' points of view are key to the organization's success, and inclusion is everyone's responsibility.