AI Makerspace Operations & Community Manager

About The Opportunity

JOB SUMMARY: The AI Makerspace Operations & Community Manager is responsible for the day-to-day management, operations, programming, and community engagement activities of Northeastern University's AI Makerspace. This role serves as the primary operational lead for the Makerspace, ensuring that students, faculty, staff, and external partners have access to high-quality AI learning experiences, resources, events, and support services.

Minimum Qualifications

• Bachelor's degree required; Master's degree preferred.
• 3+ years of experience in operations management, program management, innovation centers, makerspaces, technology labs, experiential learning environments, or related functions.
• Demonstrated experience managing complex programs and projects.
• Experience supervising student employees, graduate assistants, or professional staff.
• Strong communication, presentation, and stakeholder management skills.
• Experience managing budgets, vendors, and operational resources.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Customer-service mindset with a commitment to creating exceptional user experiences.
• Experience working collaboratively across cross-functional teams.
• Demonstrated hands-on experience using a broad range of AI tools and platforms, including generative AI applications, agent-based systems, workflow automation tools, and AI-powered productivity technologies.
• Ability to evaluate emerging AI technologies and translate technical capabilities into practical applications for faculty, staff, students, and external partners.
• Strong understanding of AI trends, responsible AI practices, prompt engineering, agent orchestration, and the evolving role of AI in education and the workforce.
• Proficiency in Microsoft Office Suite and willingness to learn new technology platforms and operational systems.

Key Responsibilities & Accountabilities

• Manage AI Makerspace Operations: Oversee day-to-day operations of the AI Makerspace including facility management, technology resources, operating procedures, scheduling, vendor coordination, and service delivery. Ensure the Makerspace provides a seamless and high-quality experience for students, faculty, staff, and visitors.
• Develop and Deliver Programs and Events: Coordinate workshops, office hours, speaker series, industry events, hackathons, demonstrations, and other AI-related programming. Manage event logistics, communications, participant engagement, and program assessment.
• Build and Support the AI Community: Recruit, train, and supervise student workers. Foster a vibrant AI learning community through outreach, engagement activities, peer support programs, and partnerships across colleges and campuses.
• Manage Partnership Engagement and Events: Serve as the operational liaison for industry partners. Coordinate partner-sponsored activities, certifications, workshops, and experiential learning opportunities within the AI Makerspace. Support faculty, staff, and student engagement with external organizations.
• Measure Performance and Support Strategic Growth: Track utilization, participation, credential attainment, engagement metrics, and operational performance. Develop reports and presentations for leadership. Identify opportunities to improve operations, expand services, and scale Center impact across the university network.
• Financial Measures: Responsible for management of AI Center operating budget. Tracks program expenditures, technology investments, vendor contracts, and event-related expenses. Supports annual planning, forecasting, and resource allocation activities. Monitors utilization and operational metrics to ensure effective deployment of Center resources.