AI Innovation Lead

About the role

We’re hiring multiple AI Innovation Leads to help embed practical, process-level AI across Crescendo. These roles are hands-on builders and operators who turn AI capability into real business impact inside functions like GTM, Operations, G&A, Product, and Corporate teams.

This role may sit in different parts of the organization depending on deployment and can be hired as either full-time or contract.

What You’ll Do

• Build Process-Embedded AI
• Design and deploy mini-assistants, copilots, reusable AI personas, and workflow automations
• Build lightweight agents (e.g., Gemini Gems or equivalent) embedded into team workflows
• Translate manual or fragmented work into AI-enabled execution
• Ensure solutions are reusable, scalable, and measurable
• Identify High-Leverage Automation Opportunities
• Evaluate workflows for automation potential
• Reduce manual effort across planning, reporting, coordination, and execution
• Improve speed, consistency, and quality through AI-driven workflows
• Help teams move from prompts to productionized usage
• Translate AI Insight Into Execution
• Convert AI outputs into structured, trackable workstreams
• Break initiatives into clear deliverables with owners and timelines
• Support adoption inside tools like Asana, Jira, CRM platforms, or operational systems
• Strengthen the Company’s AI Operating Muscle
• Integrate AI into team planning and execution
• Increase visibility into cross-functional AI opportunities
• Build and scale repeatable AI workflows and standards
• Teach and train teams on the AI workflows and improvements you create to drive adoption
• Enable others to independently use AI effectively
• Help teams integrate AI into planning and execution rhythms

What We're Looking For

• 2–6 years of experience in consulting, business operations, product ops, GTM ops, automation, or similar roles
• Hands-on experience applying AI to real workflows (not just experimentation)
• Experience building assistants, copilots, reusable prompt systems, or lightweight agents
• Strong ability to translate ambiguous opportunities into shipped solutions
• Comfort working across functions and navigating fast-moving environments
• Ownership mindset with bias toward action

Strong Signals (Nice to Have)

• Experience building Gemini Gems or similar agent workflows
• Experience inside high-growth or AI-native companies
• Familiarity with SaaS GTM or contact center operations
• Experience evaluating AI vendors and tooling ecosystems
• Experience supporting transformation initiatives inside teams
• MBA or strong business background (e.g., strategy, operations, consulting) is a plus

Compensation Includes

• Base Salary: $150,000 - $170,000 (full-time roles)
• Performance bonus eligibility (full-time roles)
• Equity participation (full-time roles)

Company Culture Is At Our Core

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

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