AI Implementation Analyst

About the role

We are seeking a highly intelligent, driven, and dedicated AI Implementation Analyst to join our Fortune 200 telecom field service organization.

Responsibilities

• Data Readiness & Governance: Evaluate current workflows and prepare our data to be "AI-ready" by establishing and strictly following a data governance, security, and compliance strategy.
• Knowledge Base Chatbot Integration: Implement and continuously enhance a proprietary AI chatbot connected to our enterprise knowledge systems to drastically speed up the time it takes for new hires to become productive.
• Wearable AI for Field Technicians: Figure out how to implement AI in the field via wearables, proactively pushing guidance and knowledge to technicians so they can provide a superior customer experience while operating more efficiently.
• Augmented Reality (AR) Onboarding: Create a next-generation augmented reality onboarding and training program to upskill technicians rapidly.
• The "AI Manager" Project: Design and deploy an "AI manager" utilizing agentic workflows that technicians can access on-site for real-time questions, troubleshooting, and guidance.
• Workflow Optimization: Develop standardized procedures, prompt libraries, and automation workflows to eliminate manual tasks and free up team capacity for high-value activities.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Information Management, or a related technical/quantitative field.
• 1 to 3+ years of experience in Business Analysis or Operations, with a proven track record of delivering measurable business impact.
• Experience in field services, telecom, logistics, or supply chain is highly preferred.

Skills and Qualifications

• Proficiency in Excel and No-Code AI tools (e.g., ChatGPT Plus, Custom GPTs, or internal interface).
• Deep understanding of enterprise-level AI governance and model lifecycle management.
• Familiarity with cloud-based enterprise platforms (AWS, Databricks), Big Data tools.
• Familiarity with emerging trends in multimodal AI and agentic workflows.
• Bias for Action: A proven ability to analyze ambiguous information, make rational judgments regarding model architecture, and take ownership of results in a fast-paced environment.
• Exceptional Communicator: Master the art of storytelling by translating complex technical findings into an inspiring vision for both technical and non-technical stakeholders.
• Collaborative Mindset: Strong ability to facilitate cross-functional workshops, build working relationships across teams, and focus on "winning together."

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.