AI-First Full Stack Marketer

About the Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—becoming the #1 CPaaS platform for in-app communications. 4,000+ brands trust us, with 7 billion messages flowing through our platform every month and 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others.

Recognizing that AI would fundamentally reshape how businesses talk to customers, we chose reinvention over protection. In December 2024, we made a full pivot toward AI-first customer experience. By February 2025, we launched our AI agent for enterprise CX, built on a decade of conversation data and infrastructure. In November 2025, we rebranded the product line to Delight.ai, reflecting our belief that AI's real promise is restoring the feeling of being understood and genuinely cared for—not just efficiency or cost savings.

About the Product

Delight.ai is the AI concierge for customer experience. Unlike most AI agents that forget you after a conversation, Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

We're hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight. This role collapses traditional silos: you’ll handle customer research, positioning, case studies, video editing, landing pages, and performance measurement—all in a week. Speed is critical in AI markets, and we need someone who can own the full journey from insight to asset to distribution without waiting.

This role reports to the Product Marketing Lead and is part of a team building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We’re looking for someone who’s already rewired how they work using AI to do things that weren’t possible before.

Responsibilities

• Understand things: Talk to customers, dig into the product, and know the market cold. Find the stories hiding in plain sight—the ones no one’s told yet.
• Make things: Create case studies, videos, social content, sales decks—whatever the story needs. Move 10x faster with AI. Ship, learn, iterate. Repeat.
• Tell the story: Craft narratives that make people stop scrolling, lean in, and remember. Get the right stories in front of the right people at the right time. Make customers proud to be part of our story and prospects wish they were.

Qualifications

• 4+ years in marketing or product management
• B2B experience
• Work you can point to and say "I made that"

Skills

• You’ve used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools
• You’ve experimented with Runway, Midjourney, Pika, or other AI creative tools
• You learn new tools in days, not months, and you’ve taught yourself something no one asked you to learn
• You move at a pace that makes other people uncomfortable
• You have the agency and curiosity to will an idea into existence
• You can talk to a customer for 30 minutes and walk away with a story worth telling
• You notice what makes a product feel good—and what makes it feel off
• You go down rabbit holes—and come back with something useful

Benefits

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company-subsidized medical, dental, and vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

Pay

A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs.

Schedule

We offer a flexible work schedule at Sendbird. We require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some roles may require a more frequent in-office schedule.