AI Escalation Specialist
HelloGov AI, Inc. · Miami, FL · 2 wk ago
On-siteSales$50k/yrFull-time
Requirements
- Must be legally authorized to work and a background check is required.
Who You Are
- A natural communicator who enjoys helping people solve real problems
- Curious about technology and genuinely excited to work inside an AI company
- Ambitious - you want a career trajectory, not just a job
- Detail-oriented and reliable under pressure
- No prior AI or tech experience required - we will train you on everything
What You Will Do
- Take scheduled phone consultations with customers who need human support - no cold calling or sales
- Guide customers through applications, government document requirements, and compliance questions
- Identify recurring friction points and customer experience gaps, and flag them for product improvement
- Log and document interactions in a structured way that directly informs AI training
- Serve as the essential human in the loop in an AI-first workflow
Growth Path
- After 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements
- Many future roles at HelloGov will be filled from this team
Benefits
- $50,000/year base salary
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Parking pass provided
- Complimentary breakfast and snacks
- Real career growth inside a fast-scaling AI startup