AI-Enhanced Virtual Assistant

About the role

We are seeking a highly tech-savvy, detail-oriented AI-Enhanced Virtual Assistant to support our team remotely in administrative, operational, and AI-integrated functions. This role goes beyond traditional VA duties. You’ll play a key part in implementing AI solutions to improve business operations, customer engagement, and decision-making processes.

Responsibilities

• Implement and manage AI tools (e.g., ChatGPT, Zapier, Notion AI) to automate and enhance business operations
• Support AI-driven Systems For Member Retention & Churn Prediction – Identify at-risk members, automate outreach, and escalate when needed
• Curriculum Tracking & Progress Updates – Monitor attendance, skill progression, and send personalized updates
• Staff Scheduling Optimization – Forecast demand and auto-assign shifts using AI
• 24/7 Sales & Lead Management – Automate lead capture, follow-up, and conversion via SMS, email, and chat
• Performance Dashboards & Insights – Summarize key metrics and provide actionable recommendations
• Cultural Feedback & Exit Intelligence – Gather feedback, suggest morale improvements, and handle cancellation recovery
• Manage calendars, schedules, and email inboxes
• Organize digital files and documents for easy retrieval
• Prepare presentations, reports, and documents using AI-enhanced tools
• Communication Management – Draft and respond to internal/external communications, Create meeting recaps and AI-generated follow-up summaries, Manage team notifications and updates across platforms like Slack or Teams
• Project & Task Coordination – Track tasks and progress using tools like ClickUp, Asana, or Trello, Conduct online research and summarize insights using AI
• Support project planning and collaboration across teams
• Client Support & Interaction – Provide prompt responses to client inquiries and escalate when needed, Use chatbots and AI to improve service quality and speed, Handle sales-related communication and appointment setting via SMS and email

Qualifications & Skills

• Proven experience as a Virtual Assistant or in a similar administrative/support role
• Highly tech-savvy with hands-on experience using AI tools (e.g., ChatGPT, Notion AI, Jasper, GrammarlyGO)
• Familiarity with automation platforms like Zapier or Airtable to streamline tasks
• Proficient with productivity and communication tools such as Google Workspace, Microsoft Office, Slack, and Zoom
• Strong written and verbal communication skills in English
• Able to work independently, manage multiple priorities, and maintain confidentiality
• Detail-oriented, organized, and quick to learn new technologies
• Has coaching and consultative experience in a similar role

Benefits

Flexible work-from-home opportunity. Opportunity to contribute to a growing business by enhancing efficiency and client experience. Supportive and collaborative work environment.