AI Engagement Manager
About the role
Pareto is in a virtuous cycle: human insight improves AI, and better AI expands what people can do. Sustaining this depends on the one input that can't be automated: expert human judgment. At Pareto, we build the platform that turns that judgment into the data, evaluations, and reinforcement learning (RL) environments that frontier models learn from. We work with leading frontier labs like Anthropic and GDM, and we give skilled people everywhere a way to shape the future of AI and share in what it creates. This RL environment and human-data infrastructure is already in production. Our job now is to scale it.
Key Responsibilities
Own Strategic Customer Relationships
Serve as the primary point of contact for a portfolio of flagship AI lab and model-builder accounts
Build multi-threaded relationships across researchers, PMs/TPMs, vendor ops, and procurement
Map complex org structures, identify champions, and uncover expansion opportunities
Act as a trusted advisor who deeply understands each customer's technical goals and roadmap
Partner with Product, Delivery, and Engineering to design solutions for Agentic AI, data labeling, evaluation, RLHF, red-teaming, and emerging workflows
Maintain standards for scoping, SLAs, quotes, and margins
Translate research-driven technical requirements into clear, implementable workflows with Delivery and Product
Account Health, Renewals & Expansion
Drive renewal processes across timing, stakeholder alignment, and messaging
Build early-warning systems for churn and coordinate cross-functional mitigation plans
Track core account metrics: retention, expansion, account health, and NPS/CSAT
Cross-Functional Collaboration
Partner with Sales on new-logo vs. expansion ownership and seamless handoffs
Work closely with Delivery to show up as a unified team to customers
Collaborate with Product/R&D to bring structured customer insights into roadmap planning
Qualifications
4+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, Customer Success, or product-minded ML/data roles)
Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred)
Working knowledge of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent)
Demonstrated ability to lead solution design and scoping with Delivery/Ops
Experience owning or co-owning renewals, expansions, and commercial outcomes
Ability to navigate procurement and vendor ops in enterprise settings
Excellent communication across researchers, PMs, executives, and procurement
High ownership, decisiveness, and comfort in rapidly changing environments
Nice to Have
STEM background or strong technical fluency (CS, Engineering, Stats, ML, Economics)
Experience at an AI data provider, ML infra platform, or developer tools company
Existing relationships within the AI/ML ecosystem
Experience working in R&D-driven organizations