AI-Enabled Compliance and Records Systems Specialist

Communication Technology Services (CTS) is one of the largest integrators and managed service providers in the U.S., specializing in the design, installation, and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks. We are seeking an organized, tech-savvy professional to join our Safety and Human Resources team at our corporate headquarters in Marlborough, MA.

About the Role

This high-impact role serves as a key bridge between Safety, HR, Operations, and IT, ensuring our systems are accurate, automated, audit-ready, and seamlessly supporting our field and operational leadership. The goal is to build and support AI-enhanced systems that help CTS manage records, compliance, training, equipment, manuals, inventory, safety programs, prequalification requirements documentation, document retention, and operational records for CTS’s national DAS, ERRCS, wireless infrastructure, and public safety communications operations.

Responsibilities

• Support development and maintenance of an AI-enhanced tracking and records system. Use AI tools to identify missing records, flag upcoming expirations, summarize information, improve record control, and support compliance follow-up.
• Build and support systems that help CTS manage training, certification, equipment, tool, calibration, safety, compliance, prequalification, and equipment manual records.
• Develop consistent document naming, filing, indexing, version control, retention, and archive practices.
• Support CTS’s national DAS, ERRCS, wireless infrastructure, and life safety communications operations.
• Support the Safety/HR Team with compliance tracking, audit preparation, client requests, and safety documentation.
• Support prequalification and contractor management platforms, including Avetta, ISNetworld, and other client-required compliance systems.
• Assist with safety prequalification submissions, client compliance requests, safety questionnaires, training records, insurance-related documents, OSHA logs, EMR/TRIR data, written safety programs, manuals, and supporting documentation.
• Assist with maintaining and organizing CTS safety programs, policies, procedures, forms, manuals, and field support documents.
• Provide administrative and records support for Safety initiatives, audits, incident documentation, corrective actions, training follow-up, and program updates.
• Build and maintain spreadsheets, dashboards, logs, reports, and follow-up trackers.
• Track employee training, certifications, expiration dates, renewals, and missing records.
• Maintain records for safety training, site-specific training, equipment, tools, inspections, and calibration requirements.
• Maintain and organize equipment manuals, user guides, manufacturer instructions, inspection requirements, maintenance records, calibration documents, and related supporting documentation.
• Ensure records are accurate, complete, confidential, audit-ready, and easy to locate when needed.
• Work with the CIO and IT Team on system structure, data organization, access, reporting, dashboards, and process improvements.
• Coordinate with HR, Safety, Operations, Operational Leadership, IT, and field leadership to obtain, update, and verify records.
• Communicate clearly and professionally with employees, managers, clients, vendors, and leadership regarding missing records, upcoming expirations, follow-up needs, and system updates.

Systems / Platforms Supported

This role may support, use, or help organize records for systems such as:

• Claude
• Avetta
• ISNetworld / ISN RAVS+
• Client prequalification portals
• Safety training platforms
• HRIS / ERS systems (Paylocity)
• Equipment and asset tracking systems
• Calibration tracking systems
• Microsoft 365 and Google Workspace
• SharePoint / OneDrive / Teams
• Excel-based dashboards and tracking logs
• Insurance documentation systems
• Incident reporting and corrective action tracking systems
• Client-specific safety and compliance platforms

Requirements

• Ability to work on-site in Marlborough, MA, full-time, Monday through Friday.
• Strong administrative, records management, communication, and computer skills.
• Strong Microsoft Office (Excel, Word, Outlook, Teams), SharePoint/OneDrive, and Google Workspace skills.
• Experience supporting Safety, HR, Operations, Operational Leadership, or Construction.

Preferred Qualifications

• Experience with AI tools, automation, reporting, and process improvement.
• Experience with tracking systems, dashboards, document control, asset records, equipment manuals, prequalification platforms, or compliance files.
• Experience supporting Telecommunications, DAS, ERRCS, Records Management, Library Science, IT support, Prequalification, or Compliance.

Key Attributes

• Meticulous attention to detail.
• Very accurate and reliable.
• Strong communication and follow-up skills.
• Skilled at structuring and classifying unstructured information.
• Able to meaningfully improve and maintain systems.
• Comfortable supporting prequalification, safety programs, and compliance recordkeeping.

Why This Role Matters

At CTS, safety and regulatory compliance are essential to our operational success. This role directly helps safeguard CTS against operational, regulatory, client compliance, and recordkeeping risk by ensuring our national workforce, equipment, and safety programs remain fully certified, audit-ready, and supported by modern, intelligent technology systems.

Pay

Salary range of $75,000–$85,000.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Paid Holidays
• 401(k)

Schedule

Full-time, in-office position, Monday through Friday.