AI Deployment Manager - Pilots - NYC

About The Role

The AI Deployment Manager (ADM) - Pilots is a customer-facing role responsible for leading structured, time-bound enterprise AI pilots from initial scoping through final executive readout. This role is focused on helping customers evaluate OpenAI’s products in real-world contexts, identifying high-value use cases, and generating clear, decision-ready signals tied to business value. You will design and lead pilot engagements that drive activation, sustained usage, and measurable impact across ChatGPT Enterprise, Codex, and adjacent workflows. This includes partnering with customer stakeholders to define success criteria, guiding users from experimentation to real adoption, and translating pilot outcomes into clear recommendations that support expansion or purchase decisions. This role requires strong judgment, the ability to operate in ambiguity, and a consistent focus on connecting technical capabilities to business outcomes. You will regularly engage both executive stakeholders and working teams, adapting your approach to meet customers where they are and move them forward.

Identify and Prioritize High-Impact Use Cases

Identify and prioritize a small set of high-impact use cases that can generate credible signal within a 30–45 day pilot.

Drive Activation and Sustained Engagement

Drive activation and sustained engagement across pilot cohorts through targeted enablement, office hours, and workflow-level coaching.

Monitor Pilot Performance and Adapt

Monitor pilot performance and adapt in real time, diagnosing gaps in engagement, use case traction, or stakeholder alignment.

Translate Pilot Signals into Recommendations

Translate pilot signals into clear, executive-ready recommendations, including whether and how the customer should expand.

Navigate Customer Constraints

Navigate customer constraints such as security, data access, and competing tools while maintaining pilot momentum.

Partner with Customer Stakeholders

Partner closely with ADs, SEs, and customer stakeholders to align on scope, risks, and next steps.

Capture Patterns Across Pilots

Capture patterns across pilots and turn them into repeatable playbooks that improve qualification, execution, and outcomes.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

About Us

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background Checks

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

OpenAI Global Applicant Privacy Policy

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Compensation Range

$162K - $230K