AI Deployment Engineer

About The Team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale.

About The Role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realize tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritize high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

• Work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams
• Report to the Head of Solutions Architecture for your segment
• This role is based in our NYC office
• We use a hybrid work model (3 days/week in the office)
• Offer relocation assistance for new employees

Serving Customers

You will serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions. Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap.

Accelerating Customer Time to Value

• Provide architectural guidance
• Build hands-on prototypes
• Advise on best practices for scaling solutions in production

Maintaining Relationships

• Maintain strong relationships with leadership and technical teams
• Drive adoption, expansion, and successful outcomes

Contributing to Knowledge

• Contribute to open-source resources and enterprise-facing technical documentation
• Scale best practices across customers
• Share learnings and collaborate with internal teams
• Codify knowledge and operationalize technical success practices

Qualifications

• 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers
• A strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike
• Experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations
• Hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept
• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success
• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike
• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background Checks

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

OpenAI Global Applicant Privacy Policy

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Compensation Range

$197K - $278K