AI Customer Success Engineer - TS/SCI clearance with CI Poly

Key Responsibilities

• Work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience.
• Possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
• Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment. Explain complex technical terms to customers in a non-technical manner.
• Effective communication is crucial for a CSE working with AI products. Articulate the value proposition of the product, address customer concerns, and provide clear explanations of features and benefits.
• Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
• Basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
• Proven problem-solving skills and experience working cross-functionally with technical teams.
• Strong organizational skills with the ability to manage multiple customer priorities in a fast-paced environment.

Requirements

• Active TS/SCI clearance with CI Polygraph (mandatory).
• Strong customer-facing communication skills with the ability to explain complex technical concepts in plain language.
• Working knowledge of AI and machine learning fundamentals, such as: Data preprocessing, Model training, Model deployment.
• Ability to analyze basic data metrics and usage patterns to assess customer engagement and success.
• Proven problem-solving skills and experience working cross-functionally with technical teams.
• Strong organizational skills with the ability to manage multiple customer priorities in a fast-paced environment.

Preferred Qualifications

• Prior experience supporting AI, data analytics, or platform-based products.
• Experience in a customer success, technical account management, or solutions-oriented role.
• Familiarity with federal or intelligence community customers and mission environments.