AI Build Lead

About the Role

We are hiring an exceptional AI Build Lead to serve as the voice of the customer and own end-to-end delivery of complex AI projects from scoping through post-delivery, ensuring high-impact results are delivered on time and on spec.

Working closely with engineers, data scientists, and quality specialists, this role is for someone who thrives in a cross-functional team delivery environment. You will be accountable for the use case delivery vision, bring clarity to teams on project ROI, and drive customer alignment across a rapidly growing AI delivery organization.

Responsibilities

• Act as the single point of accountability for project delivery, owning the specifications, design, and delivery outcomes across the full lifecycle
• Map end-to-end customer journeys, define and scope Use Cases, manage scope change, and drive customer alignment throughout
• Own the as-is process documentation during initial discovery and lead scoping workshops, translating customer needs into a well-defined AI solution design
• As an early warning system for delivery risks, surfacing major scope deviations and material budget impacts
• Conduct detailed analysis of data, processes, and workflows to support decision-making and risk management
• Partner closely with Engineering on project design, non-functional requirements, API discovery, feasibility, and AI product readiness
• Lead all agile ceremonies and sprint activities, including writing and validating user stories, tracking scope, and removing blockers that slow the team down
• Plan and facilitate lo-fi demos at each milestone and manage customer expectations to keep stakeholders informed and aligned
• Coordinate UAT end-to-end: facilitate the UAT kick-off, schedule review sessions, triage feedback, and own the Go/No Go decision with the customer
• Join customer meetings to validate requirements and address concerns constructively, ensuring transparency in communication

Minimum Qualifications

• 8+ years of experience as a Business Analyst, Technical Consultant, Product Owner, Product Manager, or in a delivery-focused role in a technology or AI environment
• Working understanding of APIs and data schemas, with the ability to engage credibly with technical counterparts and assess downstream implications for the build
• Deep knowledge of agile delivery practices with a strong track record of running sprint ceremonies and managing backlogs end-to-end
• Proven ability to serve as the primary customer liaison on complex projects, building trust, managing expectations, and maintaining clear communication throughout delivery
• Extensive experience facilitating requirement and scoping workshops with multiple stakeholders, including drafting templates, mappings, and process documentation
• Demonstrated ability to coordinate UAT, including scenario validation, session scheduling, feedback triage, and production-readiness planning
• Strong analytical skills with the ability to translate ambiguous customer needs into clear, actionable requirements, user stories, and a feasible AI solution approach
• Excellent written and verbal communication skills, including the ability to craft status updates and present compelling demos to customer stakeholders
• Comfortable navigating fast-paced, high-accountability environments where delivery outcomes are directly tied to customer ROI
• Proficiency in business analysis and delivery tools such as Jira and Confluence

Preferred Qualifications

• Someone who enjoys fast results, continuous improvement, and being part of something scaling quickly
• Confident in front of customers, especially when things get tough, and able to reset direction gracefully