AI & Automation Specialist

About the role

Are you the “computer expert” everyone calls for help? Do you enjoy using AI, connecting software, and eliminating repetitive work? We’re looking for a hands-on technology problem-solver to work alongside our leadership team and staff to automate processes that support veterinary care and back-office operations, especially finance and repetitive tasks in the delivery of care. We want to automate out the work that distracts from the client/patient experience, so we can enhance the human touch.

Responsibilities

• Identify time-consuming tasks and build practical AI and automation solutions
• Improve clinical workflows such as documentation, client communication, and follow-up, with veterinary oversight
• Work with veterinarians and support staff to identify and reduce unnecessary steps in the delivery of care
• Help finance team streamline invoice processing, reconciliation support, vendor spending analysis, and reporting
• Connect software systems, organize data, and create useful dashboards
• Test and maintain solutions, train staff, and protect confidential information

Requirements

• Significant hands-on computer experience and the ability to learn new software quickly
• Practical experience with AI tools, automation, software integrations, or scripting
• Strong problem-solving skills and the ability to explain technology clearly
• Ability to take an idea through implementation and ongoing support
• Self-motivation, curiosity, and the ability to ask questions and identify problems independently
• Discernment is exceptionally important
• No degree or certifications required; self-taught applicants and personal projects are welcome
• Experience with spreadsheets, NetSuite, ezyVet, or automation platforms helps but isn't required